Joyce Koons Buick GMC Sales Reviews

Purchased a no haggle priced vehicle which appeared just under KBB's valuation. They will cool your heals using the "let me run this past the manager" scam but all dealers do it. The doc fee is at the top end ($499) compared to other dealers. If you don't have a trade-in to negotiate with then you'r...
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Purchased a 2011 Lacrosse CX V-6 from Koons of Manassas. Made purchase based solely on servicing received on a 1999 Buick Century. Purchase experience was typical--long, drawn-out dickering, did receive the price and payment plan I was seeking. And, there was the usual post-sale pressure to buy th...
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The dealership took all day and tried to sell me a bunch of stuff I didn't need, so I brought my husband who is a lawyer--finally they processed my papework timely after waiting all day---I finished at 9:00p.m.and arrived at 11a.m.. The service was long--4 hours for an oil change. They lied about an...
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Jim Bencivenga and his team are the finest examples of the true meaning of customer service. Their desire to assist combined with their professionalism and efficiency make for an unbeatable package. I have never worked with a company so determined to make the Customer King (or in my case... Queen)...
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Hi, I went to buy a new car. I test drove a car, we had negotiation, I asked for a color which he dont have. He said I can get you in an hour but you have to sign the papers. I signed the papers and after an hour he got me a car with a 1000 miles on it. Luckily I got my check back... Be ca...
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