HORRIBLE SERVICE DEPARTMENT!!!Written by kkelly1 on 11/08/10 12:00:00 AM PST Go back to Service reviews
Recommend this dealer? No
Unfortunately, after making a "Genuine eService Appointment" with Ford's online system to have my 2010 F-150 serviced at Battlefield Ford in Manassas, I was told by the service agent that Ford's online system rarely works, and was advised by the dealership NOT to use it in the future. After having taken the morning off work to have the 22,500 service done, I had to leave the dealership with my truck not serviced because the dealership told me my appointment was not valid and they did not have availability for me that day. The service manager told me Ford's system was faulty, unreliable, and advised me not to use it anymore. Ford advises me that there is no problem with their system, and that Battlefield Ford is to blame. Despite my attempts to reconcile with the dealership, they only continued their bashing of Ford Motor Company and offered me no consolation (free loaner, discounted future service, etc.). I will NEVER use them for service again. Other DC-area dealers are a better option.