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Tysinger Hyundai Service Reviews

  • 2712 Magruder Blvd
  • Hampton, VA 23666 (map)
  • (888) 413-4562
  • Chat with Dealer
Service Rating:

Warning Do Not Use the Service Department for Electrical/Electronic Service

Written by truck08 on 02/08/08 12:00:00 AM PST
Recommend this dealer? No

The service department staff is not skilled, or experienced in the handling of any service involving the computer systems of vehicles. In new vehicles that means most items beyond oil changes and tire rotations. The do not have the functioning tools necessary to link the pins needed to coordinate the autos computers with the different components of the autos. The staff does not communicate with customers. When the staff fried the electronics systems of my new (2 week old) vehicle, I was never notified. When I showed up to pick up the vehicle, the staff explained they were just picking up the phone to call me (yeah and the check is in the mail). Over the course of the next week, I would call daily and only after I called them would they call me to tell me they didn't know what was going on with my vehicle. The staff told me a technician was flying in from Chrysler to help but when I called Chrysler they were not even aware of the problem. I am only spreading the word so others will not be caught in the nightmare of the Tysinger service department. I wish someone had warned me before I was caught in the nightmare. Now I am told they can't be sure the abs module is working. My family's safety is at stake and they can only guess at the solution to the problem. If my vehicle is ever fixed, (and they admitted to me on the phone that they only "think" the abs and skim module will fix the problem), how can I ever trust the abs system they have supposedly fixed.


Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? Not available Did the dealership complete the work within the timeframe promised? Not available Did the dealership provide you with an accurate quote of the work to be performed? Not available Do you feel the price paid for service(s) was fair and appropriate? Not available Did the dealer honor all commitments made? Not available

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