Warning Do Not Use the Service Department for Electrical/Electronic ServiceWritten by truck08 on 02/08/08 08:00:00 AM UTC Go back to Service reviews
Recommend this dealer? No
The service department staff is not skilled, or experienced in the handling of any service involving the computer systems of vehicles. In new vehicles that means most items beyond oil changes and tire rotations. The do not have the functioning tools necessary to link the pins needed to coordinate the autos computers with the different components of the autos. The staff does not communicate with customers. When the staff fried the electronics systems of my new (2 week old) vehicle, I was never notified. When I showed up to pick up the vehicle, the staff explained they were just picking up the phone to call me (yeah and the check is in the mail). Over the course of the next week, I would call daily and only after I called them would they call me to tell me they didn't know what was going on with my vehicle. The staff told me a technician was flying in from Chrysler to help but when I called Chrysler they were not even aware of the problem. I am only spreading the word so others will not be caught in the nightmare of the Tysinger service department. I wish someone had warned me before I was caught in the nightmare. Now I am told they can't be sure the abs module is working. My family's safety is at stake and they can only guess at the solution to the problem. If my vehicle is ever fixed, (and they admitted to me on the phone that they only "think" the abs and skim module will fix the problem), how can I ever trust the abs system they have supposedly fixed.