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Purvis Ford Lincoln Service Reviews

  • 3660 Jefferson Davis Hwy
  • Fredericksburg, VA 22408 (map)
  • Chat with Dealer
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Service Rating Service experience By Steve09_R on 06/06/14 07:26:00 AM PDT
Recommend this dealer? Yes

The service personnel I encountered were very helpful and promptly serviced my car faster than I expected . Everyone was extremely courteous and professional.
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Dealer Response

Steve, thank you for taking the time to write this wonderful review of our service department. I am extremely pleased that our team was able to locate and fix the problem in an efficient and professional manner. Thank you for your loyalty to us here at Purvis ... Read more

All Comments (1)
Service Rating great service, polite people. By honest11 on 05/06/14 07:29:07 AM PDT
Recommend this dealer? Yes

polite and informative service writer. Andrew recommended rotating the tires which eliminated a light (irritating) shimmy in the vehicle roll. car is running real nice.
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Dealer Response

Sparkle, thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with an exceptional service, and I am extremely happy to hear that Andrew was of great help. Don't hesitate if you have any f... Read more

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Service Rating Excellent service with Purvis By roadrunner1932 on 12/19/13 01:48:44 PM PST
Recommend this dealer? Yes

For the past 20 years I have been buying fords, mercury & Lincoln vehicles from Purvis and all maintenance has been performed by the dealership in a very professional and high quality manner. My personal opinion of Purvis Ford/Lincoln is they have an outstanding operation and I have always spoke ve...
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Dealer Response

Thank you for being a long time member of the Purvis Ford family. We've appreciated your business throughout the years. We look forward to providing excellent services for the next year 20 years and beyond. Let us know if you need help with anything. Also, fol... Read more

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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating Rounded off Wifes Oil Change Bolt with Air Wrench By woodinva on 02/16/12 02:57:26 PM PST
Recommend this dealer? No

Wife had Oil change in their shop. She picked up vehicle and by the time she got home vehicle was completely out of oil. They overtightened the Oil change bolt breaking the nylon washer . So by doing it fast they damaged the customers car and my wifecar lucky I checked the oil with the dipstick whe...
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Service Rating [violative content deleted] (Although Unable To Prove It) By swo on 10/10/11 07:50:15 AM PDT
Recommend this dealer? No

Took my 06 F150 in for a recall repair at Purvis Ford in Fredericksburg. Inside was the TOM-TOM GPS. Upon picking the vehicle up, I noticed the GPS and power cord missing, along with approximately $3.00 in loose change. Service Managers response: "The technician didn't recall seeing a GPS." Fired of...
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