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Radley Acura Service Reviews

  • 5823 Columbia Pike
  • Falls Church, VA 22041 (map)
  • (877) 525-2479
  • Chat with Dealer
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Service Rating Excellent By MD_DC on 08/07/14 04:56:12 AM PDT
Recommend this dealer? Yes

Very friendly service person, honest, he seems to want to do what is in our best interest and not just what makes the most money for the business. I trust him. Excellent.
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Comments (2)
Service Rating True Professionals By Drummy55 on 03/31/14 12:44:56 PM PDT
Recommend this dealer? Yes

The service was impeccable. Great communication which detailed the service to be completed including price and time involved. I was in a loaner car literally 10 minutes after my arrival. The service coordinator, Carolyn M. is absolutely a true ambassador for Acura. Her professionalism, knowledge and...
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Dealer Response

Jeffrey - thanks so much for the A+ review! We truly appreciate your positive feedback. I am happy to hear you had such a wonderful visit with us, and that Carolyn was able to make you feel comfortable throughout. Our team strives to create an accommodating en... Read more

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Service Rating Terrific customer service from Radley By subguyindc on 03/19/14 04:53:49 PM PDT
Recommend this dealer? Yes

The service rep was very kind and helpful. She followed-up after the service to see if everything was ok. I appreciated that. The service itself was top-notch as usual. Radley Acura has always been good to me. Their service waiting area was well stocked with coffee, soda, and water.
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Dealer Response

Thanks so much for this great review. We try to create a friendly and professional experience for all of our customers. The fact that you go out of your way to support our business means a great deal to us. If you need anything else at all, please come back to... Read more

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Service Rating Sales A++ Service F By mikej2u on 02/12/14 12:53:54 PM PST
Recommend this dealer? No

Tarik is gone now, but I bought my car when he was the Sales Manager and had one of the very best purchase experiences of my life. Had I not experienced an unusual technical issue with the car I would continue to hold Radley in high esteem. The Service Department is courteous and accommodating, but ...
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Dealer Response

Mike - I'm sorry to read about your negative experience. Our customers are our top priority, and if we've failed to meet your needs and standards on your last visit with us, we apologize. If you'd like, please contact me at your earliest convenience. I'd like ... Read more

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Service Rating Professionals with Outstanding Customer Service By subguyindc on 09/03/13 07:13:30 PM PDT
Recommend this dealer? Yes

Jimmy (my service technician) was friendly and knew exactly what needed to be done with my car. He followed up twice to make sure I was completely satisfied. He gave me excellent customer service. Getting a loaner vehicle was essential and the attendant who helped me was terrific and friendly. They ...
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Dealer Response

Thank you for the terrific write up. It's a pleasure to hear how well your recent visit was with us recently. We look forward to repeating the process during your next visit. Feel free to contact us if you have any questions or concerns along the way. We're he... Read more

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