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Dealer Sales Reviews

Sales Rating:

Good experience

Written by wgreen3 on 01/01/12 06:36:08 PM PST
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

I recently purchased a 2012 Ford Focus. I was considering a Mazda3, but the dealer started negotiating at MSRP, so I knew I wasn't being taken seriously. Koons started very close to the Edmunds.com price, which made it easy. There was no pressure at any point in the process. They listened to what I wanted it felt like they were working with me, not working me over. They had to do some work to find the car I wanted, and unlike the Mazda dealer, didn't pressure me to take delivery from a car they had in stock. This is the second vehicle I've purchased from Koons, and it probably won't be the last. The very good experience I've had with their service department was also a factor in buying from them.


Dealership Experience

How quickly did the dealer respond to your email inquiries? Less than 8 hours While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Yes Did the dealer honor all commitments made? Yes

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