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Dealer Sales Reviews

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Questionable online sales tactic

Written by galdo70 on 06/27/11 04:23:53 PM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

I requested an online quote for a 2011 Ford Edge SEL front wheel drive with black exterior. The quote I received was for a Kona blue exterior. When I asked if they had the same specs and price but in black, the answer was yes. But when I got to the dealership, they had only a AWD version in black, which added $1,600 more to the price. Though I was able to negotiate them down on the AWD and eventually purchased the vehicle for less than the car's Edmunds' fair market value, I paid more than I intended and felt as though a bait and switch tactic was pulled. Other than this, the sales staff was courteous.


Dealership Experience

How quickly did the dealer respond to your email inquiries? Less than 1 hour While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? No Did the dealer honor all commitments made? No

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