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Don't get WOW'd by Koons Ford in Falls Church

Written by hta on 03/13/12 02:01:05 PM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

Don’t get too WOW’d about Koons Ford in Falls Church. In a recent car purchase and trade, we were told the “WOW” price was the lowest possible sale price for the used vehicle we purchased – so no give on the WOW price. On the trade – a luxury vehicle in excellent condition – we were low-balled (below the blue book “trade-in” value) on a claim that the ‘market for the car was real bad and they likely would have to sell it to dealer of that make car and would lose money’. So imagine our surprise when the very next week, we see the car we traded in on the Koons Ford web site with a “WOW” price that was $4,000 above what we were given in the trade! And it doesn’t stop there! When we took the newly purchased used car back for the few items that needed repair (that were agreed to at the time of sale), the level of service we experienced was a complete fiasco – ranging from completely incorrect service log in, to total non responsiveness from every part of the dealership when we tried to find out what was actually being done to the car, to incomplete and faulty repairs on the few items that needed to be fixed. Only after sending a detailed letter of complaint to Koons corporate headquarters were we ultimately able to work through most of the repairs (one was and remains completely botched, however) to the newly purchased used car. Moral of the story, Buyer Beware – don’t get WOW’d about Koons Ford in Falls


Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? No Did the dealer honor all commitments made? No

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