Jim McKay Chevrolet
Customer Reviews of Jim McKay Chevrolet
Oil change gone bad
byon 02/21/2024
I just moved to the DMV area and this was the first time I brought my car to be serviced at this location. I brought it in for an oil change (NO TIRE ROTATION), 95K mile four-point inspection, and for them to see why my rear driver side tire sensor wasn't reading. All other 3 tire sensors were giving me a tire pressure reading in the controls except for the driver's side rear. I made an appointment for 8am and dropped off my car on time and got a ride on the shuttle to work while they worked on my car. It wasn't until about 2pm that they called to tell me that in the four-point inspection, there were a few things that were recommended. I had another appointment to go to so, long story short, I told them that I will take care of those items at a different time and that I will need the shuttle to come pick me up at work to take me back to the Chevrolet to pick up my car. The person that I spoke to told me that she was unable to tell the drivers to come get me and that I would have to talk to my technician who was on the phone and had been on the phone for the last hour. My other appointment was at 4pm, 30 minutes away from the Chevy, so I was in a rush to get my car. I ended up ordering an Uber to take me to Chevrolet. I get there around 3-315, they take forever to get my car and paperwork completed. I finally get my car, checked under the hood like I always do after an oil change to ensure thay they refilled the fluids (part of an oil change service). They didn't refill my washer fluid so I had to get someone to do that. I go through my controls to look at the tire pressure window, now ALL FOUR tire sensors are not reading. I let them know and a random car technician was telling me that I just need to drive it around a little bit. I informed him that is not true because I have gotten multiple oil changes and have never had to "drive it around" to get the sensors to read. In this moment more time has gone by and I am now late for my other appointment. They had my car since 8AM!!! for a simple oil change (NO ROTATION) and an inspection. What is the point of an appointment?! Finally the Service Manager came out and did a reading of the sensors. I told the manager that they better not have rotated my tires. The only tire they would need to look at is the one I mentioned in the beginning. I just got my tires rotated the week before somewhere else. He came over and explained to me that when one sensor goes out and they use their machine to diagnose, all the other sensors stop reading. Once I fix the one bad sensor they can get the others to read. This explanation put me at ease and I told him that if someone had just explained that in the beginning I wouldn't have been upset and I was more upset with the random technician telling me to drive it around. I was late to my other appointment and I will never EVER go back to this location.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Sales person was great, the rest has been awful
byon 09/02/2023
We drove 2 hours to look at and purchase this car. Our sales rep, Alex, was amazing. However, everything since the day I purchased the car has been nothing but a mess. - the car was listed with 2 keys. When I asked about the second, they said there was not one. Now I need to pay hundreds of dollars to get the second. - when I got home from my 2 hour drive we noticed a chip in the windshield that did not happen during that drive. They refused to address it so I am out a few hundred dollars more to fix that. - I did not receive my paperwork from the sale for a month and only after 3 emails and 11 phone calls. - the bank I signed the paperwork for the loan was not the bank that ended up financing my vehicle. No one notified me if the change. I found out when this other bank started sending me emails about my new account??? - when I finally did receive my paperwork a signature that was not mine was on this paperwork for the new bank??? - I was charged for taxes in the wrong state. - My registration transfer was never submitted so the day my temp tags expired I got a call from someone saying they were sending me a new tag and submitting my transfer request. - Now, a full 2 months after I purchased the car I got my registration and the wrong bank is listed on it. Come to find out that is where the title is... With the bank that I did NOT have a loan with??? - when I called to speak with a manager she blew off every concern I had. She never even asked my name or what car I bought. She made a ton of excuses and talked down to me like I was stupid. She kept telling me to make my payments. Why do I need to be told to make my payments? That's not even an issue! I wanted to know why everything is messed up, why a bank that I do not have an account with has the title to my car, and asked that she at the very least get the key I was promised. She refused. I said I was tempted to bring the car back and she said it would be considered a repo and they would not do anything for me. But she offered for me to trade the car in. Are you serious right now???? She ended up hanging up on me. I would NEVER recommend this dealership. They have messed up everything about the purchase of this car. Luckily I love the car because it is clear I am stuck with it no matter how much of a cluster this has been.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Find another dealership
byon 04/17/2023
We took our GMC Acadia in to service the passenger side airbag. She also mentioned that the blind spot alert lights were not working. The technician told my wife it would be $100 to repair the airbag. We were charged $550 when I picked it up, $200 to run diagnostics on the airbag and $200 to run diagnostics on the blind spot alert system. My wife called and talked to the tech and he agreed the $400 for both tests was excessive and said he would send us a $200 refund. That was over a month ago and still nothing. To add insult to injury, every interaction and phone call we've had with the woman at the service desk has been unprofessional. When I went to pick up our car, I asked for the technician and she told me to go find him. My wife has spoken to her a few times on the phone and found her rude and unhelpful. Perhaps she is not in the right role. We understand higher prices for service at dealerships, but Jim McKay Chevrolet took advantage of us and really needs to improve their customer service. When we need service, we will drive an hour or more to find a different GMC dealer.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Jim McKay really fell off the deep-end.
byon 09/27/2022
Jim McKay really fell off the deep-end. I used to get honest estimates on services such as oil changes and alignments from this dealership. However, I brought in my 2019 Camaro SS for an oil change and was given an estimate of $149.55 after they checked up on my car. I approved the service expecting the actual cost to be somewhat close to the estimate. Instead they wanted $200 (a 33% increase from the estimate) and gave me a discount for a total of $181.86. So I called Denis Gallegos (the service advisor assigned to me) and he told me that the estimate was for an "average Camaro". That is extremely misleading. I gave them my car that they checked up on just to give me an estimate on a lower end version of my car. They recommended other services such as an alignment, brake fluid flush, brake pad and rotor replacement, engine air filter replacement, cabin air filter replacement, and fuel/air induction system service. I can't imagine what the bill I would've been stuck with if I agreed to do the other services with since they gave me an estimate based on an "average Camaro". I am extremely disappointed in the lack of transparency and honesty on how much the actual service would be. It makes me wonder what else they aren't being honest with.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Cars not worth it
byon 11/04/2021
Used cars are not fully inspected. Just purchase a 2015 Cadillac ATS in October. The radio didn't work two days later. Wasn't offer the extended warranty. Service department called and said it'll be 1400 dollars to fix. Sales department offer to pay half. I feel I shouldn't have to pay nothing. They don't try to make their customers happy. Be aware of what you buy. Zero stars
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
The little things
byon 04/27/2021
Got a tire rotation and they either forgot or just simply didn't bother to reset the tpms sensors.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Buyer
byon 12/03/2020
Not particular happy at all with the treatment we (my wife and I ) received. I was the buyer with the assistance of my wife. I would not refer anyone to this company under the current practices used to sell cars. The advertisement is inviting , but the actual experience is totally different once there in person with the sales representatives. This is my feeling based on how we were perceived and treated as an African American customer. The sales persons seemed to be on script and not able to work with customers on an individuals basis. We were not given any options to other vehicles in stock whether a specific type of vehicle used, or new, or color specific based on what we could choose from. We don't like the fact that we were type cast into not being able to afford or deserved what we wanted. We were told by sales person specifically "Demetri" that we were not shown any other vehicles because "we don't want you to fall in love with something you can't afford". I felt the Company sale person(s) and Finance officers was arrogant, insensitive, and showed some racial under tones. We felt they only showed us what they wanted us to have or what they thought we could afford or what the company wanted to get rid of. I felt pressured and disrespected. We spoke to two sales persons before we made the deal. The dealer remorse option is unreasonable and unrealistic when making any vehicle purchase. We noticed afterwards that parts we want for the vehicle was rolled into our car payment without our knowledge or permission. The car buying experience is very stressful. Your tactics to sell cars are not in the best interest or well being of the customer(s).
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
horrible
byon 12/23/2019
I have brought many cars during my time but this was the worst experience ever. I would not recommend this dealer to my worst enemy. My salesperson Ricardo was ok but the management team is horrible. if you just happen to purchase a vehicle from this dealer be sure to read your paper work carefully, or just save yourself the trouble and don't go
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Jim McKay credit amnesty is fake
byon 07/25/2019
Jim McKay do not know nothing about no nothing about credit Embassy you do not use people credit against them they are a fake company with credit Embassy you will not get no car through them if you have bad credit or have a repo or make 350 a week
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Horrible Sales Process
byon 10/01/2018
Poor Quality of a dealership and staff. Prices are like an optical illusion. Once you arrive you will see what I mean.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Best Experience & Service Ever Received From a Dealership!
byon 07/12/2018
After weeks of car searching and countless trips to different dealerships around the DMV that left us frustrated with the process and ready to give up, we are so happy to have finally tried Jim McKay Chevrolet! From beginning to end- best service we have ever received from a dealership - from the salesman to the GM. On top of their friendliness and outstanding customer service, they gave us the fairest and best price out of all the other dealers we tried, and didn't try to manipulate us at all. Straightforward and fair. For once, we left a dealership with our new Equinox smiling and happy. Have to give a shoutout to our salesman, Ulises. Friendly, outgoing, informative, and easy to work with - by far the best salesman we have worked with. Thanks for a great experience, Ulises & Jim McKay Chevrolet!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Jim McKay Chevrolet
byon 05/14/2018
Mike Tamey is professional an friendly. Always easy to work with. Makes sure that all coupons are applied to save me money!!! Service department is very thorough and make sure if something must be done I’m informed. I love Jim McKay and will definitely purchase my next car at this s dealership.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Deception!
byon 11/10/2017
Worst car dealer ever!!! All the negative reviews are not false, but do show a pattern of deception. Chevy should not let them sell their cars period. They new I was not happy and found a way that I didn't get customer satisfaction survey so I couldn't complain to GM... run from this dealer even if you think your getting a good deal chances are you will do much better somewhere else.
Check for Damage before Leaving
byon 08/03/2017
Didn't notice dent until after drove off premises (it's on frame floor only visible after you open door). Contacted service department who ignored email and repeated calls. Finally managed to speak with representative who informed me they would not repair as I could not prove their liability. Absolutely appalling and unprofessional service. Check your vehicle before leaving lot. They will not honor any damage once you have paid and left! This still might not be enough - get them to inspect and sign for state of your vehicle as you drop it off into their "care". To be fair, they did fix original issue and were courteous when denying liability for damage...
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
Service Bait n Switch
byon 09/01/2016
I got a quote from Abel over the phone for $130 to change and reprogram my ECM, and they finished the work in 40 minutes. Then I was handed the bill for $277. When I asked, Abel explained that the part change (5 minutes, literally) was $130 and the programming (35 minutes) was an additional $130. What a ripoff!!! Worse yet, it turns out that the tech did not disconnect the battery prior to changing the ECU, causing the fuel gauge to read incorrectly. After calling Abel about this, his reply was that I must have something else wrong with the truck and he would be happy to look at for me for an additional $130. The following morning, I disconnected the battery, disconnected the ECM and left it sit for 10 minutes. When I reconnected the ECM and battery, everything worked normally. I recommend avoiding this place at any cost since I am sure I am not the first to get this bait and switch quote. BBB is my next stop after here. After attempting to follow-up with Frank, the Service Manager, for 4 days, his explanation was that I didn't know what I was talking about since Abel had quoted me $260 and Abel's witness to this was the Service Tech. I asked if it was possible that both of them might be colluding, and he responded that it was impossible since neither of them would lie despite both of them benefitting from additional money charged to me. I also asked about the time required to change the part and do the reprogramming, and he replied that changing the ECM takes an hour since there are a lot of other things that have to be done. I asked about why the entire job only took 40 minutes, and he stated that since it was a Master Technician that the part change and programming took less time. I questioned how a Master Tech could make the programming go faster and Frank avoided answering the question. I also described how it took me less than 3 minutes to do the part change *correctly* to fix their mistake that caused the fuel gauge problem, and he responded that I should have brought the truck back in and had them do the work despite Abel having lied to me. He also stated that all of my experience is normal for Jim McKay Chevrolet, that they had been working this way for years and doing just fine. It took a couple days to catch up with Elia, the General Manager, and the result was surprising but not unexpected. Of course, his employee Abel is an "ideal employee, etc, etc, etc" and would never lie. He pointed out that I did sign the repair order, and I admitted that I should have read it more closely instead of having trusted him to have entered what he promised. Here's where it got surprising. Elia tried to sell me a new truck using "magic math". That is, he used the sales con that when you buy one at $40,000 and pay for it for 2 years and only lose $6000 in value that you are actually only paying $175/month, not the $600/month that you actually pay. At least now I see that the lack of integrity is actually applicable at the entire dealership, not just within the Service Department. Although he graciously offered a $130 credit for future service, why would anyone take their vehicle in for a service knowing the likelihood that they will lie about what is actually needed and what it will cost will likely be a lie? Fool me once, shame on you; fool me twice, shame on me.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Great financing
byon 11/11/2015
I finally got approved for a loan when I went to Jim Mackey Chevrolet. They were very patient and nice and helped me with the best interest rate.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
The most honest and patient dealer around
byon 08/28/2015
I have dealt with a few dealers around and finally came here and from the first step I put in the place I noticed a difference. My sales guy spent time showing me a lot of cars. Then my application needed more documents for my loan. Ken the manager got involved and he they really spend the whole day getting me approved for a low interest rate despite my not so great credit history. à Thanks
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Pleased
byon 03/13/2013
Looked on the internet and emailed a couple of dealers. They asked all the right questions and provided me with all the information I needed. Overall the experience was very simple and I drove home excited.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Great People
byon 02/26/2013
Heard about this dealer through a friend. Originally start using this dealer for service and repair, great staff kept me informed. Looking to purchase a car here shortly and will definitely purchase a car with them. especially after my friend purchased a car from them and told me of his experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable
Integrity First
byon 02/22/2013
I bought a car from carmax but a few days after purchase it started to have a metal on metal sound coming from the brakes. So I went back to carmax and it took them three days to figure out what they thought was wrong. Within a mile of leaving carmax, the sound happened again and I was not about to take it right back to them. I googled a chevy dealership near my home and Jim Mckay popped up so I called and made an appointment. To my surprise , Mike said to roll on in and could start working on it almost immediately. That was a major relief. I couldn't show up that day so I stopped by the next morning with a friend to drop off my car. Mike immediately greeted me and had a technician hop in. After about a minute of paperwork, I left with my friend and 15 minutes later, Mike called and said the technician had identified the problem and said it could be fixed with a half hour!! And to make my day even more, he said he was only going to charge me for actual work done which was a half hour. Mike and the technician did an amazing job. I was notified promptly, I had great service, and it was a more than fair price. What more can anyone want from a dealer? A month later the problem still has not come back and I can say the problem was fixed. I have also had an oil change there since the original fix and that also went flawlessly. I have also convinced my other family members with a chrysler and a honda to come by for the amazing service and they are pleased. Every needs to use Jim Mckay Chevrolet for any service. They have me and my family as a customer for life.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Just a Happy Customer
byon 02/21/2013
I just purchsed my 4rh car from Jim McKay and I am a very happy customer. The people who work at Jim McKay are friendly, knowledgeable and most of all have integrity, which is so important in the car business. I also think my mechanic, Mike R., is the best repair guy I have ever used. As long as I live in the northern VA area and as long as Mike works at Jim McKay I will be buying cars from them.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments