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Fairfax Kia Sales Reviews

  • 10601 Fairfax Blvd
  • Fairfax, VA 22030 (map)
  • (888) 734-3404
  • Chat with Dealer
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Sales Rating Danger - highest processing fee in the area Written by semperfi1967 on 08/25/13 05:04:15 PM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? No

At $499, this dealer's processing fee is absurd. Processing fees are a rip off anyway, but $200 is more typical. When the sales guy put the agreement in front of me with the $499 processing fee, I walked out.
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Dealer Response

Thank you for taking time to get in contact with us. We're sorry to hear that you found our processing fee to be less than desirable. Because we value customer service, if there is anything you feel we can improve on or anyway to help you out with your situati... Read more

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Sales Rating Defective Used Car Written by MD_Businessman on 02/23/13 12:05:29 PM PST
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

Bought a used work vehicle from this dealership, and purposely negotiated a 30 day warranty in the event of defects not seen before leaving the lot. The very first day, there was a distinct burning smell within the cabin when you come to a complete stop. Checked under the hood, but there was no vis...
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Dealer Response

I am terribly sorry to hear about your mishap with your vehicle leak. If you wouldn't mind contacting me, I would love to speak to you further about this matter so I can try to better understand what happened and how we can make it right. Once again, I apologi... Read more

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Sales Rating GREAT place to buy a car ! Written by carfreak21 on 11/14/12 04:07:50 PM PST
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

From the the test drives to the purchase - BRYANT and JOHNNY could not have been more hospitable - no presssure, a few test drives, helping to decide which Model of the Kia Optima was best for my needs - I went with the 2013 Kia Optima SXL. WOW - what a car !!!!
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Dealer Response

Thank you for the review and rating! Our certified product specialists work very hard on earning your trust with our no-pressure approach. Our goal is simply to help you take ownership of your new vehicle when you are ready to do business. Congratulations on y... Read more

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Sales Rating Johnny at Kia Written by tony195 on 11/03/12 05:46:18 PM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

We had a great experience with the staff at this dealership, particularly Johnny the salesman. Both were very professional and they listened to what we wanted. We went in the dealership just to test drive a 2013 Sorento and that was all we had in mind. We figured we could come back another time to r...
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Dealer Response

Thanks, Tony! Whether you're searching for a new or used car, truck, or SUV, researching financing options, or just need a quick quote on a car, truck, or SUV, our friendly professional staff is ready to provide you with all the help you need. We would like to... Read more

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Sales Rating Great Experience overall Written by cski on 10/22/12 08:29:49 AM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

Carlos was great, the rest of the experience went smoothly, but the star was the product itself. Make a great car and customers will come. My Optima has features and amenities that other cars don't at twice the price. I purchased a Spicy Red 2012 Optima EX. I now have 11k on it, have been to service...
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Dealer Response

Thank you for sharing your experience! We're very glad to hear about your satisfaction with your Optima purchase. Of course, we feel the same way about the quality of the Kia brand, as our goal is to sell the best vehicles around. We hope you continue to enjoy... Read more

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