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Fairfax Hyundai Sales Reviews

  • 10925 Fairfax Blvd
  • Fairfax, VA 22030 (map)
  • (888) 568-2414
  • Chat with Dealer
Sales Rating:

Very Rude Sales Staff

Written by IMHC on 11/28/12 01:05:09 PM PST
Recommend this dealer? No Purchased a vehicle from this dealer? No

I was greeted at Fairfax Hyundai in such a way that I seemed to have come at a bad time (2:30 p.m. on a Wednesday), but was lead to an Elantra out in the lot anyway. When we returned to the inside of the dealership to discuss prices, I was asked to take a seat at a table while the salesman got his manager. The manager came and immediately asked me, before greeting me: "Why don't you buy now? Why aren't you going to buy the car now?" I told him that I was just starting to gather prices from other dealers, and he said, "I can't guarantee the price except for today, so you need to buy now!" I was already extremely put-off by how he was talking to me, but decided to humor him. I asked what the price would be. He told me it was, "$2500 under MSRP." I asked what MSRP was, and he gave me a vague answer. I asked him to write down some of these numbers he was throwing out, and I was denied that because, "I can't guarantee the prices, it's only for today, so I can't write it down." If I had only caught a whiff of the BS before, then at this point the stench was filling the room. After being told that they can't write numbers down, the manager asked if I would buy the car. I said I'm not sure and I'd like to see the numbers on paper, and then the manager left. The salesman then repeated that I couldn't see any numbers, and then shook my hand, and I left. This is not only extremely rude and no way to speak to anyone, let alone a potential customer, it's also a terrible way to sell cars.


Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not applicable Did the dealer honor all commitments made? Not applicable

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