Print | Edit this listing

BMW of Fairfax Service Reviews

  • 8427 Lee Hwy
  • Fairfax, VA 22031 (map)
  • (888) 707-2026
  • Chat with Dealer
Sort By:
Service Rating Car came out of shop with scratches!!!! By riz1q1 on 04/08/14 03:36:20 PM PDT
Recommend this dealer? No

My 5 series stayed at the shop for 2 months and when i got it back it had "scratches" when the manager was confronted, his reply "are you trying to get over us"? very unprofessional. I was told scratch happened and were noted on the check-in list, yet I never signed or initialed the check-in list. ...
Read the full review

Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating HORRIFIC dealership, unbelievably terrible experience....is a norm here! By amat7 on 02/20/09 12:00:00 AM PST
Recommend this dealer? No

I bought a used 2006 VW Passat. I was lied to from the time the salesman opened his mouth until I drove off of the lot with a car that had been in an accident! I was over-charged, talked into purchasing a warranty that I didn't need and didn't want and charged more than 5 times what it cost the...
Read the full review

Service Rating HORRIBLE. Ripped me off. By bmwowner001 on 07/23/08 12:00:00 AM PDT
Recommend this dealer? No

I own a 330 cic. I got into a bad accident over a year ago and, unfortunately, took my car to BMW Fairfax for repair. Lets just say they cut every corner to save money for my insurance company and left me with problems galore. I later found out that my insurance has some kind of agreement with them,...
Read the full review

Service Rating Poor, poor service! By jcd1996 on 06/11/08 12:00:00 AM PDT
Recommend this dealer? No

I brought my M3 convertible in because the AC was not working. They diagnosed the problem saying the AC needed to be recharged. they said it was fixed and I was billed $380 for that service. A week later my AC was not working, again. After another trip to their service dept, and another 1/2 day ...
Read the full review

Service Rating Will never go back!!!!!! By cwoodford on 04/30/08 12:00:00 AM PDT
Recommend this dealer? No

In the past month I have been to this dearship three times for the same thing. The first time I pulled in and no one would help me, they just stared at me. Then once I finally got someone to help me he told me to get my belongings out of my car. I had two decent size bags, a jacket, gps and a lun...
Read the full review

ADVERTISEMENT
ADVERTISEMENT