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Pohanka Lexus of Chantilly Service Reviews

  • 13909 Lee Jackson Hwy
  • Chantilly, VA 20151 (map)
  • (877) 365-6520
  • Chat with Dealer
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Service Rating Excellent and fast service By jr_paladin on 03/25/14 07:17:50 PM PDT
Recommend this dealer? Yes

I stopped in for a quick oil change and that's exactly what I got. When I entered the shop I was greeted by Mike C. He was professional and and quickly took all my information to move the process along. I told him that it had been 6 months since my last oil change so he suggested a high mileage oil ...
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Service Rating Wonderful Experience By TrishM on 03/22/14 09:06:15 AM PDT
Recommend this dealer? Yes

I'm new to the area and visited Pohanka Lexus of Chantilly to get my VA inspection & emissions and the experience was much better than what I'm used to. All staff was very prompt, courteous, knowledgeable and professional. I'm actually looking forward to going back for my routine maintenance!
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Service Rating John B. a great Service Advisor By Fred_B on 01/30/14 06:31:21 PM PST
Recommend this dealer? Yes

I have been taking my Car to Lexus for Service. In the past, some other service advisors were taking care of my service needs. For over a year, John Ballin has become my advisor. He is excellent, listens to what my needs are, gives me the options and correct severity of service needs and most import...
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Service Rating Fantastic service on my 2008 Lexus ES350 By SVMinshew on 12/17/13 01:31:30 PM PST
Recommend this dealer? Yes

I have a 2008 Lexus ES350 and recently received a notice that the internal trunk release lever should be replaced. I drove over to Pohanka Lexus of Chantilly on my lunch hour hoping to get it changed quickly and be on my way. Apparently, many other people had similar ideas, and the waiting room was ...
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Service Rating Wonderful service overseen by Mark C. By lexusmom2 on 12/02/13 01:38:51 PM PST
Recommend this dealer? Yes

Mark was exceedingly helpful in locating an annoying rattle and expediting repair to my dead battery so I could have my car in time for Thanksgiving. I wish all people were as kind, efficient, and dedicated to helping their clients!
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