Customer Reviews of Pohanka Lexus of Chantilly
Do not waste your time and money
byon 05/15/2022
I bought a 2022 Lexus NX350h from this dealership on 05/05/22. The financial manager Jimmy Zayad sold me a warranty called ECP plus for over 900$. I then realized that the warranty actually only cover damage by weather so I decided to cancel it. However the dealership told me that the warranty cannot be canceled once applied. I was not informed by the financial manager when I bought it and I just bought it within a week. I think this is FRAUD and I suggest you not doing any business with this dealership.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Incompetent Service
byon 04/20/2018
On 16 March I went to Pohanka Lexus to get a GPS update for my RX350. I had previously called the Parts Dept with the intention of buying an upgrade disk. They informed me that I could not buy it and I would have to come in and pay approx $150.for a technician to install it. Upon arrival I asked how long it would take to install it and the estimate went from 1 hr to 3 hr. In reality a grade school student could put the disk in and update it in 10 minutes. The cost estimate for the update was $365.00. I waited in the waiting room for 2 hrs. The Service rep then came to me and announced that the Parts Dept did not have the update disk for my vehicle. He could not explain why it took 2 hours for them to realize they didn't have an update disk. I departed the dealership never to return again for any reason.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Excellent Service
byon 02/28/2018
This was our first visit to Pohanka Lexus, we were promptly greeted by Vernon, who welcomed us to the dealership. He provided great service and we will be back.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Good experience
byon 02/28/2018
Alfredo Farias was outstanding. He knew exactly what he was talking about and was very kind. I felt very comfortable with the treatment I received from Mr. Farias as well as the service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
AWESOME SERVICE
byon 02/01/2018
I highly recommend the Pohanka Lexus is look are looking to treated in a friendly professional manner. Vernon, my service adviser was fantastic, he was very helpful in explaining the recommended repairs.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Best car servicing experience
byon 01/25/2018
Pohanka has an amazing service center, I've been going there for years and it just keeps getting better! I came in for my regular oil change and was assisted by Amber. She was very sweet and attentive. Whenever I had a question she was happy to help. I love going to pohanka because there service just seems very genuine and professional, I know my car is in great hands when I bring it to pohanka.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Feel betrayed....
byon 01/16/2018
I gave only star as I could not give zero or negative star rating. I bought 2011 RX350 from Pohanka Lexus on 12/10/2017. The Carfax Report showed clean record without any issue. Two weeks later, I got second Carfax Report pulled by another Dealership and to my surprise, the second Carfax Report is showing one accident that happened on 2/11/2017, ten months prior to my purchase. It also mentions in the report that "Carfax began reporting this information on 12/12/2017". When I contacted Pohanka Lexus, the Manager said when the vehicle was sold, the Carfax Report was clean, so I have to bear the burden of loss due to a ten-month prior accident. I have been asking them to take the car back as I do not want a vehicle with an accident. They refused. No fault on my part but I am stuck.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Great time
byon 12/30/2017
I love going to Pohanka to get my car serviced! Their process is very easy and extremely convenient with their walk in availability. I recently went in for my regular maintenance and Amber was my service consultant, she was very friendly and made me feel at home, she mentioned the newly renovated upstairs lounge and it was amazing, especially with all of the massage chairs! Excellent service from Pohanka!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
I'M A FAN
byon 12/29/2017
Brand new waiting lounge. No appointments. Great people. Vernon provided outstanding customer service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent Experience
byon 12/29/2017
Vernon, our service adviser , was very friendly and provided great service. He constantly kept us updated on the status of our car and the work was finished on time as promised.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Professional
byon 12/29/2017
The first impression left by Alfredo Farias will be memorable. He was polite and professional and truly knew what he was talking about. I truly felt welcome and the facility was pristine. The price was a right and I will be coming back if i need service and I will be recommending Pohanka Lexus to all of my friends and associates.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Good
byon 11/30/2017
I felt very welcomed and most certainly feel like I made the right choice coming to Pohanka Lexus. Alfredo Farias was calm and knowledge of the subject matter and guided me through my decision process.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
disinterested service advisors, arrogant
byon 10/27/2017
Came to have change oil to my old 2003 GX370. Standing and waiting for 10 minutes, I'm the only one waiting. Service advisors just looking on their terminals, avoiding eye contacts. After 10 minutes, someone yelled "someone will be with you shortly", I answered "Are you sure", he answered yes. After another 10 minutes, I just told him I have to sit and cannot wait standing because of back pain. Another 10 minutes passed when Freddy Earl came and help me. He came to me as I was sitting, very professional and apologetic, the Pohanka excuse. Wait until my car was services then I noticed that there was a changed of fill up washer. I told Freddy that I filled the water washer before I came so why the charge, they did not even check. I don't know how much water did they fill for the $3.+ charge to the my bill. Freddy said he will try to correct this but I just want to leave the place, So I said forget about it,but he insisted that he will check on it. HAve another 2015 RX350 leased from Pohanka so I'm sure after I returned the car I will not be back.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
Excellent Service
byon 08/31/2017
My family and I were readying to depart on a long distance trip, when we realized that our car needed last minute maintenance. Alfredo Gonzalez Farias was just the person we needed to get our car ready and our nerves calmed. He was efficient but never sacrificed his personal touch and wonderful manner.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Ganbat was fantastic!! Great buying experience!
byon 08/23/2017
My wife and I purchased an LX 570 coming off lease from Pohanka Lexus and we worked with Ganbat Dorj. Ganbat is the most honest car salesman I have ever worked with and he's incredibly easy to work with. He never tried to pressure us at any point during the process and even dropped the car off at our house the day we bought it. Pohanka is the best dealership we've ever been to and the service has been phenomenal. We got free service for 24 months and I got a loaner when they changed the oil. These guys sell the most reliable cars on the road and they treat their customers well. If you're in the market for a new or used Lexus, contact Ganbat today!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Heavy sales tactics to make sale
byon 08/01/2017
Bought RX350. Heavy sales pressure tactics. After refusing their offer and leaving the showroom, kept getting calls at home. We were called back with assurance of more discount. Nothing happened, except pleading/forcing us to buy the car, because sales person had spent several hours with us. Never told that $1,500 discount given to us was in-lieu of 1.99% financing rate of car. Had to pay higher rate of interest. Salesman later told us we should have read fine print of financing online! During final visit, the sale manager said he is giving $995 delivery and document fee(this is besides their regular processing fee) credit. On final invoice at financing time, did not see the credit. We were told the Manager was just explaining a MSRP charge we had questioned! As a compromise, Sales manager offered free door edge guard, which were never given later. Sales man said he had given free oil change coupon, which in fact was given for other inconveniences to us. No proper coordination of deal between salesman and sales manager. After we took delivery, for some questions we tried to contact Sales person by text, email and phone.He contacted after two days only when we threatened with higher level complaint. He said he is very busy now! Yesterday sent email and phone message to Finance dept for a query. Still waiting to hear from them. They seem to have no time for prompt response now as car is already sold!! Caution: Be prepared for heavy sales pressure, though they advertise on the web site that this is a sales pressure free dealership!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Lexus Service
byon 07/25/2017
I always receive great service from Shane at Pohanka Lexus. I love the early hours and Loaners too.
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
New Tires
byon 06/01/2017
Thank you Asad Malik for taking such good care our Lexus! We love the reliability of our car and the new tires are going strong! As always, thank you for your honest and good advice! Keep up the good work.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service center
byon 05/26/2017
Lagii Moore did a great job . I came in for 65 k routine service . I had to take a trip for next morning, needed tires . I waited on new waiting area while relaxing on massaging chairs my lexus was serviced and tires installed within promised time frame
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Lexus Service
byon 05/23/2017
Shane at Pohanka Lexus always does a great job getting me in and out. I just brought my car in for routine service and was only there for 45 minutes. Nice waiting area as well.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Outstanding service experience
byon 04/27/2017
Fred Earl has been my service advisor for the past 5 years. He always is in a great mood and always offers me a great customer service experience. He takes the time out to make sure what is needed for my IS-250 and answers all of my questions. Fred Earl truly makes coming to get my car serviced a good experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Pohanka Lexus is open 7 days a week with a zero-pressure environment, a friendly, knowledgeable and tenured sales staff, competitive financing, and a large selection of new, L/Certified and pre-owned vehicles.
Our service department is open 7 days a week from 5:30AM - 11:00PM, 365 days a year and features a state of the art customer lounge complete with massage chairs, big screen TVs, free WiFi, a business center, plenty of room to stretch out and relax and a sports theatre with 3 70" big screen TVs! No appointment necessary - Just bring it in!