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Ourisman Chantilly Kia Service Reviews

  • 4105 Auto Park Cir
  • Chantilly, VA 20151 (map)
  • Chat with Dealer
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Service Rating Warranty Issues Not Resolved By 01vette on 11/16/14 10:38:13 AM PST
Recommend this dealer? No

My wife and I own a 2014 KIA Forte purchased November 2013 from Ourisman KIA of Chantilly. The Forte is a great car that we use commuting a hundred plus miles daily. The only downside is purchasing it from Ourisman KIA of Chantilly because of their service department. We thought it would be an advan...
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Dealer Response

Thank you for your feedback. We would like to extend our most sincere apologies for your experience. We strive for 100% customer satisfaction and were sorry to hear that your recent service visit did not meet your expectations. Your feedback will help us ensur... Read more

All Comments (1)
Service Rating Dis-respectful and arrogant Sales Representative By bonnyj on 12/23/12 05:37:33 PM PST
Recommend this dealer? No

We had 2 visits to this dealer and both the times we were depressed by the attitude of Mr. Purcell J. The attitude is really sad for a dealer salesperson. A question like "Were you not listening?" is too arrogant and disrespectful to a customer. I am surprised that I just walked out of the dealershi...
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Dealer Response

On behalf of the entire team at Ourisman Kia, I would like to apologize for your experience. This type of customer service is unacceptable for our standards. We would like to further understand what happened as it helps us to grow as a dealership. Would you be... Read more

All Comments (1)
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