Ourisman Chantilly Kia Sales Reviews
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Ourisman Chantilly Kia Sales Reviews

  • 4105 Auto Park Cir
  • Chantilly, VA 20151 (map)
  • Chat with Dealer

Sales Reviews

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Sales Rating Horrible experience/ dishonest Written by Zachram on 05/02/16 10:58:01 AM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

Bought two cars at the same time. I was assured by GM Chris Bell that all fees from previous leased car who I also bought from there will be waived. Was surprised with a bill from Kia 2 months later. GM was so unhelpful and denied the whole thing. It is my fault for not checking the paperwork. Untru...
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Sales Rating Poor Service Written by LoyalKiaDriver on 10/23/15 12:11:29 PM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? No

Recently moved to the area and went to this well-rated Kia dealership for vehicle service. The amount of disservice and discredit the Service Dept showed, specifically JD Alison, was very disappointing. Enough so that I walked away before entrusting my vehicle with him. Am now going to another Ki...
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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Sales Rating Vehicle Buyers and Trade-In Customers Beware Written by cshins1 on 12/22/13 10:43:41 AM PST
Recommend this dealer? No Purchased a vehicle from this dealer? No

As a quick update, almost 1 month has passed and still no attempts have been made by the dealership to resolve this issue (note that dispute resolution has been filed with the BBB and State Attorney General's office). Please exercise extreme caution if dealing with this dealership, as business ethic...
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Sales Rating Horrible expeirence thus far... Written by angrycustomer9 on 04/18/13 07:34:19 AM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

Roughly two weeks ago I purchased a vehicle from Ourisman Chantilly Kia. On the day of the test drive, I noticed there was a noise coming from the wheel area. We asked Mr. ______ what the thumping noise was and he stated that it was due to high performance tires and the sound would eventually go aw...
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Dealer Response

We appreciate you taking the time to bring your experience to our attention. It is extremely important to us that each customer receives an excellent level of customer care and we regret you did not receive this standard during your visit. We would like the ch... Read more

All Comments (1)
Sales Rating Great Experience Buying my Kia Written by acom on 04/11/11 04:04:17 PM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

I never intended to buy a Kia but I wanted to try a Sorento to satisfy my curiosity. I was going to buy a Venza. My salesman, D.J. listened to my list of "have to haves" and he was able to find "my" car. It had everything I wanted and more at a better price than the Venza. D.J., Purcell, and Billy m...
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