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Ourisman Chantilly Kia Service Reviews

  • 4105 Auto Park Cir
  • Chantilly, VA 20151 (map)
  • Chat with Dealer
Service Rating:

Dis-respectful and arrogant Sales Representative

Written by bonnyj on 12/23/12 05:37:33 PM PST
Recommend this dealer? No

We had 2 visits to this dealer and both the times we were depressed by the attitude of Mr. Purcell J. The attitude is really sad for a dealer salesperson. A question like "Were you not listening?" is too arrogant and disrespectful to a customer. I am surprised that I just walked out of the dealership without giving the person a piece of my mind. The sales representative needs to be more calm and respectful of a customer. I will make sure that all my colleagues and friends I know are made aware of this person and the dealership where he works. I will definitely buy a new Kia Optima this Christmas. But it will definitely not be at this Dealership.


Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? No Did the dealership complete the work within the timeframe promised? No Did the dealership provide you with an accurate quote of the work to be performed? No Do you feel the price paid for service(s) was fair and appropriate? No Did the dealer honor all commitments made? No

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On behalf of the entire team at Ourisman Kia, I would like to apologize for your experience. This type of customer service is unacceptable for our standards. We would like to further understand what happened as it helps us to grow as a dealership. Would you be open to contacting us at your earliest convenience? We look forward to hearing from you. Kind regards, Billy Brown- General Manager billybrown@ourismanva.com

  • By ourismankia
  • on 12/24/2013
  • 09:52:02 AM PST
  • (dealer response)
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