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Dealer Service Reviews

Service Rating:

Horrible Experience!!

Written by daveh8scrosby on 01/25/11 05:23:20 AM PST
Recommend this dealer? No

I purchased my 370z from this dealership and after a year I experienced a big bucking every time my car reached 3000 RPMs. I took it in and Dan, a service associate, told me after a 1/2 hour wait (not too bad) that it was a faulty cam sensor and that the car would be ready in two days. They gave me a loaner and I went on my merry way. Three days had passed and I called them to find out the status of the repairs. Here's where things go downhill and fast. Dan told me they replaced the cam sensor and the problem persisted. They had no idea what the problem was. There was never a phone call saying, 'Dave, we're not sure the problem.' I had to prompt them to get information. Four days passed since my prompting phone call and I still hadn't heard from them. I decided to call them and express my displeasure with their lack of ability to pick up a phone and make a simple call. Dan tells me that they have a representative from Nissan whose sole job is to diagnose problems that dealerships cannot. I told him that I wanted status updates daily on the car. I got phone calls the next two days and nothing after that. ALMOST TWO WEEKS GOES BY and I decide to visit the dealership on a Sunday, my only available day, and the GM of the dealership, the manager of the service department, Dan and his whole team have the day off. I found another service rep and spoke with him for a while, repeatedly telling myself that I can't be mad at him. The bottom line is, it's been two full weeks and very little has happened. The sales part of our transaction for the car wasn't horrible. They switched cars at the end when we came to pick it up but besides that dishonesty, it wasn't a terrible experience. The service department is a whole different story. I wouldn't take my car here to get a wiper blade replaced, assuming that I ever see my car again.


Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? No Did the dealership complete the work within the timeframe promised? No Did the dealership provide you with an accurate quote of the work to be performed? No Do you feel the price paid for service(s) was fair and appropriate? No Did the dealer honor all commitments made? No

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