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Fair Oaks Chrysler Jeep Dodge Ram Service Reviews

  • 4170 Auto Park Cir
  • Chantilly, VA 20151 (map)
  • (888) 249-4259
  • Chat with Dealer
Service Rating: Updated! (Previously 1.0 Star Rating)

Great recovery Updated!

Written by victorddsr on 12/09/10 11:58:25 AM PST
Recommend this dealer? No

(01/14/11 06:29 AM PST)- General manager refunded my money and was very nice.

Original Review - On Tuesday, with(Barbara Fisk), I had the car diagnosed for $110. I was told 2 hours labor at $110/hr and diagnostic fee would be waived, if they did the work. I was looking for specific plug and asked if I would only be charged labor if I brought in my own parts. She answered YES. So I got the parts and put half of them on myself. On leaving I paid the diagnostic fee. On Thursday I asked Barbara if she would still wave the diagnostic fee and she said YES. Then I explained that I had replaced half the plugs and wires myself so could she just charge me an hour for the other 3. (6 cylinder) She said YES. I said great and they did the work. When I get the bill it is for $110.00. She couldn't understand that I had paid the diagnostic fee from the previous day and that should be credited and applied to the 1 hour labor charges. When we spoke with manager (Chris Morrison), he said 1 cylinder or 6, the price is the same. I explained to him that is not what she just promised me before the work was done. First he tried to tell me what she said when he wasn't even there. I explained again that she specifically told half the labor since i did half the plugs and wires myself. He didn't care one bit. On leaving I (unhappily) paid for another $110.00 $220.00 for 3 plugs and wires


Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? Yes Did the dealership complete the work within the timeframe promised? Yes Did the dealership provide you with an accurate quote of the work to be performed? No Do you feel the price paid for service(s) was fair and appropriate? No Did the dealer honor all commitments made? No

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I will not go back to this place again. PERIOD. In my opinion, the service advisors and managers, including the general manager of this location were not helpful and treated me unfairly for charging me for time spent on trying to fix a problem they could not even diagnose. I believe this is unfair and not customer friendly type of service. Lastly, the General Manager was very unprofessional and acted inappropriately towards the situation and myself. I guess the reviews on this place are correct after all. You be the judge. I wish I would have read the reviews before taking my Dodge here. I had a similar issue to others who have commented on this dealerships service.

  • By tony20151
  • on 12/14/2010
  • 06:15:17 PM PST

Last November, I went to this dealer to flush the power steer fluid of my 06 town & country. After a diagnosis, they told me that my power steer was leaked and had to be replaced with more than $1100. I asked them to show me the leakage and I couldn't believe my eyes because if it were leaked, there should be some fluid at least at the place where I parked my car when I was waiting for the service. I double checked the place and didn't find any fluid. I felt so bad and had to let them replace the power steer because the leakage was so severe and I couldn't drive my car back without the replacement.

  • By looklook
  • on 02/27/2013
  • 01:12:43 PM PST
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