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Passport Infiniti of Alexandria Service Reviews

  • 160 S Pickett St
  • Alexandria, VA 22304 (map)
  • (888) 242-3351
  • Chat with Dealer
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Service Rating Warranty Service By mikemmmmmmm on 10/21/14 08:59:33 AM PDT
Recommend this dealer? Yes

I have an extended warranty on an M35, this is the first time I have ever used it. I was pleasantly surprised at how easy the entire process was to complete. They even washed the car. Even though I did not purchase the car or warranty from this dealer they still treated me very well. They provid...
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Service Rating Great as always By Ifiniti80 on 10/11/14 03:54:05 PM PDT
Recommend this dealer? Yes

The Passport Ifiniti service team is friendly, prompt and helpful- as always. Been having cars serviced at Passport for over 6 years and I have never had reason to think they are anything but stellar
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Service Rating Service my G35 S By Alfredo24 on 10/12/13 09:03:36 AM PDT
Recommend this dealer? Yes

I called for emergency service and was asked to bring my car inmediately. As usual, I received courteous and prompt service. The problem was fixed as promised. Jon and Ken always go the extra mile to keep customers satisfied.
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Service Rating I only let Passport Infiniti touch my vehicle By alexkz on 02/06/13 09:42:27 PM PST
Recommend this dealer? Yes

The entire service department is a pleasure to work with. Booking service appts online is a breeze . Service staff always explains repairs neeeded immediately & provide you information to budget for future maintenance items. Extremely pleasant staff to work. This store gets a 10 star rating .
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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating worst place for service By mpop on 06/02/11 02:04:23 PM PDT
Recommend this dealer? No

I have brought my new purchased car, 2005 FX35, for a routine post purchase inspection at the Passport Infinity of Alexandria, VA. The only repairs that I requested were related to 2 door actuators malfunctioning and one window control switch. Unfortunately the car was returned to me with additional...
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