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Passport Infiniti of Alexandria Sales Reviews

  • 160 S Pickett St
  • Alexandria, VA 22304 (map)
  • (888) 242-3351
  • Chat with Dealer
Sales Rating:

Best Experience Ever

Written by casmith07 on 04/22/12 08:43:23 AM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

This is way late, but I wanted to take the time to praise Passport Infiniti for their customer service and ease of buying experience. In August 2007 I purchased a '07 G35S from Passport, and this was long after the summer when I initially contacted Mr. Tim Ellis in June about a G35. Tim stayed in touch with me all summer (I was away for military training) and "saved" a car for me with the specs I was looking for in the color combination I wanted. After I sold my other car, Tim even picked me up from my house to go to the dealership to complete the sale. I got a great deal on the car, and all in all it was just a great experience - even though I was a young car buyer at age 22. I would absolutely buy my next car from them, and probably will if I'm still stationed in the area. Unfortunately Tim is no longer at Infiniti (I heard he was moved over to the Mini dealer up the road off of King Street near Landmark Mall) but I'm pretty certain that they've probably carried the same attention to detail and customer service along in the last few years. GREAT experience. Well worth the trip if you live further away in the area and are shopping for an Infiniti.


Dealership Experience

How quickly did the dealer respond to your email inquiries? Less than 1 hour While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Yes Did the dealer honor all commitments made? Yes

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