Ourisman Chrysler Jeep Dodge Ram of Alexandria Service Reviews Dealerships
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Ourisman Chrysler Jeep Dodge Ram of Alexandria Service Reviews

  • 5900 Richmond Hwy
  • Alexandria, VA 22303 (map)
  • Chat with Dealer
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Service Reviews

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Service Rating Home of the 3 hour oil change By jeepdvr on 12/22/14 09:31:02 AM PST
Recommend this dealer? No

The website says that the service department opens at 7am. To avoid a lot of traffic, get up early, leave the house early and get to Ourisman by 6:20am. I'm the first in line. I wait outside until Service opens the door at 7am. I roll in, get out of the jeep, wait for the service guy to finish playi...
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Service Rating Customer Service Nonexistant By BillGlasgow1 on 09/24/13 03:51:40 PM PDT
Recommend this dealer? No

I made a service appointment because the transmission on my 3 year old truck was not shifting. On Sept 3rd I dropped my truck which I purchased new from Ourisman at the service department. This forced me to get a rental car. After several days of not hearing anything, I called for an update. I was t...
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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating Service Visits By jeeptime1 on 12/12/12 08:59:09 AM PST
Recommend this dealer? Yes

Dave E. runs a good shop there at Ourisman. Sometimes wait times become a bit lengthy but they provide you with a status, estimates to price are reasonable and work seems to be performed correctly in my experiences there. I had an issue with the CD player/hard drive where it stopped reading CDs. The...
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Service Rating Not FRIENDLY By jmurphync on 04/28/12 04:11:19 PM PDT
Recommend this dealer? No

They are not friendly or responsive. They don't offer a free wash, like most dealerships these days and don't seem to care about the customer at all. Given an option - go someplace else.
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Service Rating Your basic crooks By dlb703 on 03/10/11 04:38:33 PM PST
Recommend this dealer? No

Text of letter I sent them: My 2001 PT Cruiser was serviced by you on May 12, 20xx (copy of receipt enclosed). You advised me that in addition to the work performed the car also needed “plug tube seals” at a cost of $426 and a tune-up at $250 (please see note in your handwriting on the receipt). As...
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