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Ourisman Chrysler Jeep Dodge Ram of Alexandria Service Reviews

  • 5900 Richmond Hwy
  • Alexandria, VA 22303 (map)
  • Chat with Dealer
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Service Rating Customer Service Nonexistant By BillGlasgow1 on 09/24/13 03:51:40 PM PDT
Recommend this dealer? No

I made a service appointment because the transmission on my 3 year old truck was not shifting. On Sept 3rd I dropped my truck which I purchased new from Ourisman at the service department. This forced me to get a rental car. After several days of not hearing anything, I called for an update. I was t...
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Service Rating Service Visits By jeeptime1 on 12/12/12 08:59:09 AM PST
Recommend this dealer? Yes

Dave E. runs a good shop there at Ourisman. Sometimes wait times become a bit lengthy but they provide you with a status, estimates to price are reasonable and work seems to be performed correctly in my experiences there. I had an issue with the CD player/hard drive where it stopped reading CDs. The...
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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating Not FRIENDLY By jmurphync on 04/28/12 04:11:19 PM PDT
Recommend this dealer? No

They are not friendly or responsive. They don't offer a free wash, like most dealerships these days and don't seem to care about the customer at all. Given an option - go someplace else.
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Service Rating Your basic crooks By dlb703 on 03/10/11 04:38:33 PM PST
Recommend this dealer? No

Text of letter I sent them: My 2001 PT Cruiser was serviced by you on May 12, 20xx (copy of receipt enclosed). You advised me that in addition to the work performed the car also needed “plug tube seals” at a cost of $426 and a tune-up at $250 (please see note in your handwriting on the receipt). ...
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Service Rating awful experience with service department By rspringster on 12/07/10 07:01:02 AM PST
Recommend this dealer? No

Have a Jeep took in for service still not fixed after 2 weeks - they still can not disgnose problem. They think it is one thing fix it then problem soes not go away. The worse repair experince in my over 40 years of driving. Save yourself some hardship go to another Jeep dealer for service.
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