Ourisman Chrysler Jeep Dodge Ram of Alexandria Service Reviews Dealerships
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Ourisman Chrysler Jeep Dodge Ram of Alexandria Service Reviews

  • 5900 Richmond Hwy
  • Alexandria, VA 22303 (map)
  • Chat with Dealer
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Service Reviews

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Service Rating This place is terrible By equalearl81 on 05/17/15 07:48:31 AM PDT
Recommend this dealer? No

I recently moved to the area and live just across the street from this dealership. My 2011 grand cherokee developed a leak in the front end. I took it in and they diagnosed and repaired the problem. Upon pick up I noticed the front fender wells and bumper had been removed for the repair, but none of...
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Service Rating Home of the 3 hour oil change By jeepdvr on 12/22/14 09:31:02 AM PST
Recommend this dealer? No

The website says that the service department opens at 7am. To avoid a lot of traffic, get up early, leave the house early and get to Ourisman by 6:20am. I'm the first in line. I wait outside until Service opens the door at 7am. I roll in, get out of the jeep, wait for the service guy to finish playi...
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Service Rating Customer Service Nonexistant By BillGlasgow1 on 09/24/13 03:51:40 PM PDT
Recommend this dealer? No

I made a service appointment because the transmission on my 3 year old truck was not shifting. On Sept 3rd I dropped my truck which I purchased new from Ourisman at the service department. This forced me to get a rental car. After several days of not hearing anything, I called for an update. I was t...
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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating Service Visits By jeeptime1 on 12/12/12 08:59:09 AM PST
Recommend this dealer? Yes

Dave E. runs a good shop there at Ourisman. Sometimes wait times become a bit lengthy but they provide you with a status, estimates to price are reasonable and work seems to be performed correctly in my experiences there. I had an issue with the CD player/hard drive where it stopped reading CDs. The...
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Service Rating Not FRIENDLY By jmurphync on 04/28/12 04:11:19 PM PDT
Recommend this dealer? No

They are not friendly or responsive. They don't offer a free wash, like most dealerships these days and don't seem to care about the customer at all. Given an option - go someplace else.
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