Land Rover Alexandria
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Dealership Sales Review
sales Rating
You Deserve Better
Written by 02/17/2014
onBuyer Beware!
After spending several days negotiating via phone and email and making a deposit, I drove from NJ to the dealership to pick up my 2013 Range Rover Sport with less than 10K miles and advertised as in "new" condition.
Upon arrival and inspection of the car, I found an undisclosed significant hole in the middle of the backseat leather. Of course, it not been disclosed. Disappointed, I knew they had a second Sport for a few hundred dollars more so to remedy the time invested, I moved towards that car.
Smelling blood, the sales manager changed the price by several thousand dollars claiming the dealership had more invested in the car, but couldn't substantiate it with service records of invoices.
Six hours later, I left with the car, not the car I came for, but a car nonetheless.
My introduction to Range Rover was the most painful car buying experience ever.
Just plain unethical, poor service, bait and switch sales tactics.
Worse, registration paperwork didn't come for six weeks and to date, I haven't received the second key to the car which was promised within a week of my purchase at end of November.
These cars are now at the top of their game.
You're better off buying from a dealership better than this one!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable