Brown's Alexandria Mazda Sales Reviews
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Brown's Alexandria Mazda Sales Reviews

  • 7400 Richmond Hwy
  • Alexandria, VA 22306 (map)
  • (844) 468-0065
  • Chat with Dealer

Sales Reviews

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Sales Rating The worst costumer service ever! Written by IamFrench on 09/01/15 12:02:08 PM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

I bought a 2nd hand car 08/29/2015. On 08/31/2015 the light check engine went on. I called to have the car check. Never received a phone call back. I went in person 09/01/2015, less then 72 hours after buying a car. The manager refused to even check the car. Do not use this dealer ship The Manager ...
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Dealer Response

We apologize for your experience. our customers are our greatest asset and we value your business . your comments will be reviewed with our team and please donít hesitate to call us if youíd like to discuss them in a greater detail. Respectfully yours, Steve... Read more

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Sales Rating 2015 Mazda 3 purchase Written by Rob_VA on 03/16/15 12:50:20 AM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

This was my first time buying a car from a dealership. I was able to ask questions by email and have them quickly answered. I also was able to get the price of the car, including fees, the price I was quoted in the email is what I paid. All together it was pretty painless.
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Dealer Response

We love hearing about customers that have a great experience at Brown's Alexandria Mazda, and we are glad you are one of them. We know that buying a car is an important decision, and we are proud that you chose our dealership. Please feel free to contact us if... Read more

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Sales Rating Mazda CX-5 Written by Alicia_B on 01/30/15 07:40:46 AM PST
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

The entire sales team was very friendly. I received information from Robert that was honest, helpful, and sent to me in a timely manner.
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Dealer Response

Alicia, Thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Robert was able to satisfy that. Don't hesitate to reach out i... Read more

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Sales Rating super sales! considerate and great attention to detail. Written by Amy_L on 01/23/15 07:11:56 AM PST
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

this was my THIRD car (lease/purchase) with Anthony Arthur at Brown's Alexandria. he provided complete and really informative instructions during test drive and post-purchase. he also handily addressed the questions we had.
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Dealer Response

Amy, thank you for taking the time to share your feedback! I am very pleased to hear that our consistent professionalism and great customer service has earned your repeat business. I hope you are continuing to enjoy your purchase from Brown's Alexandria Mazd... Read more

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Sales Rating I highly recommend Robert DeLaRouge!!! Written by lesnichei on 11/13/14 05:11:36 PM PST
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

Our car died unexpectedly a few weeks back and we found ourselves needing a replacement right away. Neither my wife nor I had ever bought a new car, so we were a bit overwhelmed. We began doing internet research and we did testdrives over a few weekends with a number of cars (looking primarily at ...
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Dealer Response

I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. Itís quite an accomplishment to hear that Robert and Lorenzo provided you the best dealer experi... Read more

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