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The Automaster BMW Service Reviews

  • 3328 Shelburne Rd
  • Shelburne, VT 05482 (map)
  • (888) 686-1148
  • Chat with Dealer
Service Rating:

Don't take your Land Rover to Automaster!

Written by ogri1 on 05/15/09 12:00:00 AM PDT
Recommend this dealer? No

I first encountered Automaster last year when I went in there to have my check engine code pulled. After an hour or so I was taken into the service bay and given a laundry list of things that were wrong with my truck ... including over $1500 of work to my brakes. Luckily I wasn't in a position to have the work done immediately as I had to go out of town so I left amid dire warnings about how my brakes could fail at any minute and how I shouldn't speed into any toll booth areas etc. While out of town (in MD) I had the vehicle checked again and to my suprise was told my brakes were fine. Upon my return Automaster admitted they were wrong and said the problem was they didn't actually have a Land Rover Tech and the guy who made the mistake was actually a Porsche Tech! Horrified I had the ACTUAL problem fixed elsewhere ... and ironically I bumped into one of their "ex" employees a few days later. He asked if my truck had been fixed and I told him we went somewhere else. His exact words were "I don't blame you". Last week I had an issue with my dash lights being out and foolishly decided to give them another chance. I mean how could they mess THAT up? They fixed the issue (I presume) ... and when I came to pick up the previously fully functioning truck it was found to be white smoke/fuel from the exhaust (odd they hadn't noticed that?). They took it back inside and eventually determined a fuel injector was staying open and it needed to be replaced. I said I'd bring it back next week and I was offered a loaner vehicle for the weekend as the vehicle was now a fire hazard. Monday rolls around and we are now told it was not the fuel injector ... now e need a new computer! ($2000.00 new) ... when asked why we would put a new computer in a used vehicle we were told the computer was tied to the VIN so a used one wouldn't work. Suspicious we called around and were told that was not true ... and that a used one would work just fine so long as it was tied to the alarm system. Other techs could not believe Automaster did not know this! Disgusted, at this point we arranged to have our vehicle towed to a competant Land Rover Tecnician. We were told the vehicle was all put back together but that the computer was in the main part of the truck. After arrival at the other tech's facility, the vehicle was later observed to be on fire. Luckily the tech was able to extinguish the fire and upon doing so he noticed that Automaster had NOT put the fuel system back together and had left the battery connected ... despite having known about ... and informed us of the fire hazard!!!!!!!!!!!!!!!!!! The computer was also left in position and not in the truck as we were told. The bottom line is my vehicle has now been totaled ... all because I was foolish enough to think Automaster could handle fixing a simple problem with my dash lights. Their position when informed about the fire? It was the tow truck drivers fault for turning the ignition key. Um hello ... you know a better way to free up the steering column to load a truck onto a flat bed? Silly tow truck driver no doubt ASSUMED that Land Rover Technicians would have gone to mechanic school 101 and would have known to DISCONNECT THE BATTERY WHEN THE CAR WAS DEEMED A FIRE HAZARD!!!!!!!! Thanks for totaling my truck Automaster.


Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? Not available Did the dealership complete the work within the timeframe promised? Not available Did the dealership provide you with an accurate quote of the work to be performed? Not available Do you feel the price paid for service(s) was fair and appropriate? Not available Did the dealer honor all commitments made? Not available

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