I had a similar experience to 'j191978' at Stockton to Malone Honda. After many hours of negotiation on a particular vehicle, my salesperson and I agreed upon a final, out the door price. The following day, I came back with the funds in-hand to purchase the vehicle. When I arrived, another salesperson took me out to show me my car - the problem was, it was not the right color. The salesperson proceeded to tell me that they didn't have the color car I wanted and would have to get the car from another dealership. I told the salesperson that, before they got it from the other dealer, that I wanted to go down myself and look at the car to make sure it was okay before I purchased it. They said, 'Don't worry, if anything's wrong with the car, we'll make it right - we're a 4-star dealership'. (I found out later that this was a lie - Stockton to Malone was a 4-star dealership back in 2005, but has not earned this rating since). Reluctantly, I agreed and waited (for quite some time) at the dealership for the car to arrive. After the car finally arrived, I went to take it for a test drive. First, the car wouldn't start (it had to be jumped) and then second, it was pulling hard to one side while driving. Also, I found out that this car didn't have the agreed-upon accessory kit - and my salesperson told me that I would now have to pay extra for it. I told them I wasn't satisfied with the car and that it needed to be fixed before I would buy it - but 'compromised' and said that I would pay extra for the accessories. They then told me that I had to buy the car that night (no deposit would be acceptable) to receive the 'deal' - that they would not fix the car or arrange for the accessories before I bought it. They maintained that they were a 'four-star dealership' and promised that they would 'make it right'. With all that had happened, I was understandably nervous and told them that I'd come back the following day to purchase the car after it had been fixed. I offered to put a deposit down on the car, but they told me the deal would be no good unless I signed all the papers that night. Because I didn't want to take a car home that wasn't running right, I walked away and told them I'd be back the following day to get the car. When I came back in, they said that they'd sold the car and that I would have to buy another color. After all this hassle, I reluctantly agreed because they had ultimately given me the best price. We went to take this other car out for a drive - but again, the car wouldn't start and then pulled to one side while driving it. Since, by this time, I had such a huge amount of time invested at this dealership, I agreed to take the wrong color car without asking them to fix this one. I sat down and started filling out the paperwork. My salesperson left and came back with a price for the car that was nearly $2000.00 more than we had agreed upon (he hadn't even bothered to tell me that the price had changed!). I asked why the price had changed and the salesperson said to me 'you had your chance'. I had my chance??!! I guess my 'chance' was to take a car home that was the wrong color, wasn't running properly, and that didn't have the accessories I wanted!! This was the worst car buying experience I've ever had in my life. I would highly recommend steering clear of Stockton to Malone Honda - even if they seem to offer the best deal on a car!!!
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