Strong Volkswagen
Customer Reviews of Strong Volkswagen
Purchase
byon 02/21/2023
This was the most pleasant purchase experience we have ever had.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Hidden contract fees
byon 02/02/2024
Car is great...... salesman and financing bring the "used car salesman stigma" to realization. Wanted to pay cash, but said the car would be more, so they recommend to go through their financing to get the better price, and then to make 8 payments then pay it off. They ended up saying we qualified to finance through AFCU (our credit union) and we could get a 6.99٪ rate, which they seemed like this was a great deal. Unbeknownst to me, this raised the car price up $600 because we had better credit and were able to get a lower rate. Then I looked at our financing of AFCU and saw that we were financing more than I anticipated. Called to see what the issue was, and they said to look at the contract that they put in the glove box. There was no contract and they kept saying there was. They realized their mistake and finally emailed me a copy. Noticed a $199 charge for nitrogen for the tires. Had no clue what this was, and never agreed, but somehow ended up in the contract I signed (my mistake since I didn't read through all the lines and trusted them). Another charge was $487 for eco guard (whatever that is) again, never noticed that. Who in their right mind would pay an extra $700 on a 2011 vehicle for added protection on paint or interior!?! Again my mistake for being a trusting person and not looking over a contract for hidden fees that are added.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
So good 😚👌
byon 02/25/2023
Strong VW's service is fantastic. Setting the appointment was easy, they kept me apprised throughout, and made food recommendations for my next visit. And they washed the car. Everyone there is friendly and the hazelnut coffee was a great bonus. I love this place!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Purchase
byon 02/21/2023
This was the most pleasant purchase experience we have ever had.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Coolant top off
byon 02/18/2023
Quick and easy
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent
byon 02/09/2023
The service department at Strong Volkswagen is the only way to go! Also the most important part of the VW ownership experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Chip is the man!
byon 01/26/2023
We always take our cars to Chip in Service and have always gotten above and beyond service. Thanks for all your help over the Chip!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
10,000 Mile Check-up and Part Installation
byon 01/05/2023
Strong's VW service department is amazing. I took my Atlas in for scheduled maintenance and had some running boards installed. There were some issues but they were quick to resolve them and their staff is great to work with.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
50K service
byon 12/29/2022
Excellent, timely service!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Another great experience
byon 12/08/2022
We had a transmission leak and which ended up being a recall that was fixed and no out of money cost. I have had my jetta for 4 years now and Strong VW service has been exceptional every single time. Thank you!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Strong Service is consistently excellent
byon 10/20/2022
I have been a customer of Strong for over a decade. I am very grateful for their expertise and honesty. I believe that the service advisors are fully invested in their clients.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great experience
byon 10/17/2022
Everything went really smooth! The service and team at Strong we helpful and friendly while navigating my purchase.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
good experience
byon 09/17/2022
Even though busy the service was quick and efficient. More than met expectations
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great experience
byon 08/18/2022
We bought a new GTI from Strong and had a great experience. Matt (our salesperson) was easy going and there was no pressure. They facilitated the process the entire way. Highly recommended.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
car purchase
byon 08/11/2022
overall, the process was smooth and the sales representative Matt Hansen was very professional and friendly.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great experience
byon 06/28/2022
I went in with the car I wanted in mind and Jayden was great. He found what I wanted and got me a great price. I was in and out so fast
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Service
byon 06/16/2022
Owes amazing service always take care of me
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent service
byon 06/09/2022
Excellent service and customer satisfaction
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Air Conditioner service
byon 06/07/2022
2019 Jetta AC was not putting out cold air. Needed to replace a valve and also did a service bulletin for an emc module. All covered under mfg warranty. Thanks.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
My new Atlas Cross Sport
byon 05/31/2022
Just bought a new Atlas Cross Sport and my sales guy was Matt Hansen. He is awesome and would highly recommend him for anyone looking for a new VW!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Does not play well with others
byon 04/07/2022
Brian did an excellent job of keeping me updated with my Golf R after I brought it in several times to review or fix things after my accident in December 2021. If I need repairs done that don’t require auto insurance involvement, I would most likely use Strong VW and my friend Brian in the future. I seriously question the wisdom of the owners decision to not interact with insurance companies for repairs. This made my job as the victim of the accident three times more difficult. I had to work with the body shop, my insurance and Strong VW, and communicate between them because the owners of Strong VW have a policy not to work with insurance companies. Hopefully I will not be in an accident any time soon, but if I do, I will not go to strong VW for the repair work.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Excellent service
byon 04/05/2022
They did what they said for the price quoted
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
