Salt Lake Valley Chrysler Dodge Jeep Ram

by Ruth on 03/27/2022

I give 1 star because the sales man was friendly and kind. The service department did an oil change while I was selecting a truck to surprise my husband with. But the sales manager Scott should not be allowed to interact with customers. I came in as a cash purchase customer and wanted to get the discounted price, they advertise online. When Scott came to the table to go over purchase price with myself and the sales man, he said he cannot give me the discount of 2500.00 for financing. I asked him if I put a large down payment and financed just a small portion would I get the discount. His response was to call me a crook and said I was trying to skirt the system. He was very loud and aggressive. He said “I would never do that deal that’s fraud and your a crook.” Then I said I think I need a different person to help me your being very aggressive. He stood up went to the counter walked back over to the table. I am still sitting in my chair next to the sales man. When Scott walked back over he did not sit he stood and leaned over in front of me and continued to tell me that with inventory the way it is he can choose who he will sell to. He told me even if “I don’t like the way someone looks I can choose to not sell them a car.” This is all being said leaning forward in my face from a standing position as I was sitting. I actually put my hands up in front of me as I was nervous he was going to move closer into my space. I said you are being very aggressive right now. He aggressively told me it was to match my aggression. I again asked for a different sales manager. He stormed off. I turned to the sales man and said what was that? He said I have no idea I have never seen him act that way. By this point I look around the room and everyone is staring at me. I am the only woman in the place. The room is one big open area so all the salesman, mangers even service guys were watching this take place. Unfortunately my fear of this man coming back over to me caused me to tear up and I had to leave. I told the sales man sorry but I don’t feel safe and need to leave. He said he understood. I did call back and spoke with Dave and explained the situation that had taken place. He was not there at the time. He was polite and explained that the financing rebate is for smaller down payments and they give that discount to the customers who finance because the finance company pays them. Which I completely understand. I was asking the same question to Scott trying to see what my options were to get the discount. His response was not to explain it was to call me names and instantly became aggressive with a mean hateful look on his face. I ended up going to GMC in bountiful and purchased a truck for my husband. I started my day excited to surprise my husband. I went to the same place I have previously bought trucks from expecting a great experience as I have had in the past. Instead I left feeling confused and abused by Scott. While Dave was very kind and helpful over the phone. After discussing this with my husband we just can’t justify giving our business to a place that employs this person. With much respect for the hard spot the other people in the room were put in.. I do have to say no one stepping in and stopping Scott’s behavior was disappointing. I understand he can hurt the commission a sales man makes if they upset him. But just on a human to human level it was a situation that someone should have stepped in. Thank you again the the service department and Dave. I feel bad the sales man missed out on his commission and I was so stressed I forgot his name or I would credit him for his helpfulness as well.

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by Jon on 08/14/2021

I am an out of state buyer. I have been looking at a vehicle at SLV and another dealer, online and through phone calls. After a week of discussion back and forth I decided to move forward with the offer from SLV. I have a written e-mail documenting the offer. When I called Axell to say I was ready to close on the deal he said they changed their mind and his managers no longer wanted to close that deal we agreed to. His comment was since I was out of town I would not be bringing it to them for service and I declined the $350 key replacement "offer" so they no longer wanted to do the deal. So now I have lost the other option as I told them I was going with SLV and now the SLV option appears to be off the table. In my business this called breach of written contract agreement. I am still hoping there is some misunderstanding and we can move forward but I can not seem to get a call back from Randy or any other "managers" now. Oh and now, I have a credit pull on my report for no reason. Frustrating!!!

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by Amanda on 07/07/2021

My experience would have been super meh and not even share worthy if Fernando wasn't my sales person. 10/10 Fernando.

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by Tortured Customer on 12/17/2020

Everything that was told to me turned out wrong. Went into the finance office and truck was over $3k more than what was negotiated, after almost a week of never ending excuses and stories. Absolute torture dealing with this dealership.

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by liam on 10/08/2019

These guys really are awesome! Bret helped me. I can say that he literally never pressured me into buying a car. At first when I went in I didn't even buy a car and he helped me through the entire process but last second I decided I didn't want to buy new and he still didn't pressure me into buying anything. About a week later he personally called me to say they got a vehicle which was exactly what I was looking for. He held it from another buyer for a day so I could come look at it. He made this car buying experience super awesome and I can't recommend these guys enough! When I buy another vehicle it will definitely be through him.

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by PDEAN on 09/15/2019

I would give these guys zero stars if I could. I spent two day negotiating a price on a new 2018 ram 2500 that was still on the lot. On friday night around 5 pm we agree on a price over the phone and I send them a finance application which was approved before the closed for the night. Kyle one of the managers called me before they closed and said he was happy we came to a deal and that he looked forward to seeing me the next day. I show up on Saturday to complete the purchase and they act like everything is normal. They are in the processes of appraising my trade in when John who I had worked the deal tells me that they just sold the truck that they had agreed to sell me to someone else. I asked him how that was possible because they had already agreed to sale it to me. John said it wasn't his fault and that it was my fault for not showing up earlier. My suspicion is that whoever they sold it to came in that morning and paid more that what we had agreed upon. Like the old saying goes "A mans word is his bond" and these guys bond is as strong as jello.

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by Widow on 08/24/2019

Stay Away! I called to see if I could drive 45 minutes to test drive the Jeep Grand Cherokee SRT - I was told yes. Upon arriving at the dealership, I was met by Tony the sales rep (the only nice person working this dealership) and Al his boss. Tony pulled the car forward and let me look at the car... I ask some questions and decided I was interested enough to take it for a test drive. Tony said he would need my license and he would be right back. Tony came back out with a man named Glen. Shook his hands and he handed me back my license. He asked if I was really in the market for this type of vehicle because it was a $90,000 vehicle. I said yes, however it's not a $90k vehicle as the MSRP says ONLY $78,210. So yes, I am interested and that is why I came down to test drive it. He then followed up with … well do you need to drive it - my response was well it depends if you intend to sell it! At this point, I have now felt discriminated, and demeaned by this man. Yes, I am a woman, yes, I am a widow --- so sorry I didn't "look" the part of someone who could afford this vehicle. Long story … they denied me the opportunity to test drive this vehicle. I was so pissed - I got back in my $120,000 Tesla Model S and drove away! Unbelievable experience. I have never been treated so rudely.... and YES, it was a cash deal. No financing needed. Some widows have a little extra money laying around! These guys are [non-permissible content removed]!!! And yes I feel bad they made Tony miss a very good commission.... because he was nice!

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by David on 07/07/2019

Only giving one star because I have to. Avoid this dealership if you're in the market for a used vehicle. Between them and their sister dealership, Salt Lake Valley GMC, they both failed to check my vehicle's VIN for open recalls. The salesman did print out a CARFAX and to my fault, I didn't notice until, apparently it was too late. There were three recalls and one of which was a safety recall. After I took it in out of state for an oil change, they noticed the recalls. Upon initiating the recall work, and even bigger problem was discovered. They found that the pinion seal on the front differential had a significant leak and it had been that way for some time. If SLV had checked for recalls they would have found the leak. When I tried checking to see if the warranty I had purchased would cover it, the warranty company hadn't even received the paperwork...nearly a month later. Unfortunately, the warranty didn't cover the work and I'm out $900. The General Manager won't even return my calls...and don't deal with or trust anything "Bill" says. I did report them the BBB. I'm not holding my breath til I hear anything...

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by bbran24 on 05/22/2019

Found a CPO 2019 Jeep Cherokee Latitude Plus online, flew down Thursday to pick it up. Had a nice salesman, Bret. Other personnel were nice when I picked up the Jeep. Was told vehicle would be cleaned and serviced. Vehicle was not clean inside including windows, floors or seats. Vehicle had been serviced over 2000 miles prior. Undisclosed permanent blemishes to dash vents and damaged front passenger seat belt webbing I learned about after departing. The day after getting home I received a call that they deposited my check twice and "I might want to call my bank for a refund," with no offer of apology. No offer of remediation for any of these. I would have purchased anyway, but lack of full disclosure means buyer beware. Would not recommend this dealership or work with them again.

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by Denisezoeymya8 on 04/23/2018

Everyone that we worked with on this day was very nice and helpful. I would recommend your dealership to my friends and family.

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by HeatherD13 on 02/17/2018

Cory was nice, knowledgeable, helpful. The finance person was efficient, nice and plain spoken. Not sure why I have a word requirement here

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by Captscotty on 01/31/2018

Salesman knew his product. He listened to what I was looking for. Sales process was smooth. I could tell they wanted my business.

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by Marylouw on 01/04/2018

You listened to what we wanted and did your best to make it work. The whole purchasing process went smooth and we are happy with our purchase.

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by Jorge on 12/02/2017

I purchased a 2018 Jeep Grand Cherokee Limited Sterling Edition, 5 days later the car did not turn on. I contact one of the sales guy and told me to contact an 1800 number. I also requested to speak with a manager so they can be aware of the situation and also asked as to why something like this happen on the fifth day so they connected me with Dane Dobson. I made him aware of the situation and told him what this problem was causing me and told me he was going to take care of it and it was very unusual for these cars to have issues. I also requested a temporary vehicle so my wife can pick up my children from school and get to work that she started a week ago, also made him aware that we were going out of town the next day in the car to visit some family in San Francisco and to please make this a priority on this new 2018 vehicle that should of not be causing any issues and he told me that he was going to take care of it and he was going to talk to his manager Randy Aldridge for a temporary vehicle for me due to the inconvenience. My wife call the 1800 number and the car was towed to the dealership at 12pm. This was at 930 in the morning when I spoke with Dane, my wife had to walk my kids to school due to the situation in this cold weather which my little 2 year old boy suffers from asthma and was sick with chronic cough and this made it worse. My kids got out of school that Friday at 140 and since I did not hear back from Dane I requested to leave early from work to pick up my kids and drop off my wife that was late on that day on her second week of work. I waited for Dane until 230PM and decided to contact him for the status of the $50,000 car that only had 5 days and told me that he was on his way to the service department to make sure they will take care of it and he had already talked to his manager to get me a temporary vehicle and he was going to call me back right away. I went to pick up my wife at work at 530 PM and since I did not hear nothing from Dane Dobson, I decided to personally go to the dealership to find out exactly the status of the car and the temporary car at the same time to remind him that we were going out of town the next morning. I got there and Dame told me he called me several times as well as service department contacted my wife phone number and left her a message. I was surprised because I never got any missed calls or voice messages and never had any issues with service on my phone. I contacted my wife and asked her if she had any missed calls or voice message and she also told me no. As a matter of fact I never lost sight of my phone waiting for a call from Dane to let me know the status. Very frustrated I told Dane the inconvenience that this was causing me as well as we wanted a different car with the same features to do this vehicles having only five days and already having issues, and he paid no attention to me and try to walk away to go back to his GM to see what could be done. I was there for another hour and nothing was done, not even the temporary vehicle. Dane after going back and forward talking to his GM and me he never came out of his GM'S office. I happened to run into the Business Manager and he remembered me because I signed the loan with him and told him my situation about the vehicle all the inconvenience that the car has caused me and made him aware that I was leaving out of town the next day and to please help me out and he assure me that service was going to take care of it early in the morning if not to give him a call and he was going to take care of it. I contact the service Department early morning and spoke with a Richard whom was assigned my car and he told me that It was not taking care of yesterday because they did not know who the car belong too and nobody knew about it and they were going to take care of it but it was going to take some time, apparently that guy did not know everything I have been through and once I told him my situation and what I was told by Ghassam he did not seem to care and told me that " I think that everyone is trying to help me out the best they can". Come to conclusion that Sales Manager Dane Dobson was lying to me this whole time because he never called me and he never went to the service department to make them aware that my vehicle was in for service. Ghassam also was aware of my communication with Dane and told me that if nothing was taking care of to call him at 9am, I left him 2 voice messages and no response. Consequences were due to this inconvenient were that my wife was late on her new job, left work early, baby got sick and ended up not going to San Francisco to visit family and since they did not go through all of this they did not do anything about it not even a temporary vehicle. I also have a 2016 Passat that has similar features like sensors and the push bottom started and I have never had any issues with it and it have been almost 2 years. I understand situation like this happen but really did not expect this on a brand new vehicle that we used less than 100 miles on it to have issues in 5 days of purchased. I really did not expect how this situation was handle very unprofessional and as a retired disable Veteran I am very disgusted of this situation starting from Dane (no customer service skills or just racist) through their GM, I requested to speak with him but this was refuse, why would you put me in a situation like this, to speak with a useless middle guy that basically lied to me in my face. I never have experience this type of customer service before, it seem that everything I requested got denied but when I was there to purchased the vehicle they were going above and beyond to make the purchase happen, is just unreasonable. I am a very reasonable person and know that a dealership like this should not take the blame for a few bad employees however this will be my first and last time dealing with this dealership an I will assure that my personal experience get shared with family and friends so they will not experience something like this.

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by fallahis on 08/17/2017

Very easy going, no pressure sales and finance, and a great deal. I would recommend highly. Enjoyed the buying experience. Nothing bad to say.

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by Hollie_Jo on 08/15/2017

The salesman, Bret Simons, was friendly, knowledgeable, and didn't try to rush me through the process of buying my first new vehicle.

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by Austing3 on 06/30/2017

The whole dealership made the process of me buying my car, so easy! Very reasonable amount of time as well. Very nice customer service.

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by louisa2 on 04/14/2017

Everyone was very helpful, there was no presure . I told them what I wanted I that is what I got.

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by Rush_2112 on 12/20/2016

I wanted a to purchase a manual 2017 Jeep Wrangler, and the only way to find the Jeep with the features I wanted was to special order it. I emailed 16 Jeep dealerships in northern Utah, Wyoming and Idaho and asked each dealership to give me their best, out the door price. Salt Lake Valley gave me the best price, and threw in 3 oil changes. I was happy with their service. Kyle was the car salesman that I worked with, and he was great. My only negative was the actual paperwork process with the in-house finance representative. I felt there was a lot of salesmanship (trying to sell insurance for an extra key ($250), extended warranty plans, insurance plans), with decisions that had to be made at the time of purchase, without knowing about these offers before hand. But it was nothing that I don't think you'd get from any other dealer. Very happy with my purchase.

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by roie_hawkins1 on 12/06/2016

Derek was great! He didn't pressure me in to getting something I didn't want or couldn't afford. And I was happy that he and the sales manager were willing and able to work with me to get the car I wanted at a price I could afford!

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by Daniel_Bushman on 11/21/2016

Mike and Sean (Shawn) did an amazing job and got me exactly what I was looking for. Sean worked hard to get me the funding I needed.

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