The staff is set up to cooperate so you, the customer, feel comfortable with every step of the way. I didn't understand a part of the financing process, and the Finance chief spent 2 hours with me and made it simple to understand. I've never had a dealership do that before, care about every step, every detail that will touch my car buying. I was supremely happy. My next cars will come from this family of dealerships. Did I mention they have a superb "racing" shop?
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