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Ken Garff Volkswagen Service Reviews

  • 195 E University Pkwy
  • Orem, UT 84058 (map)
  • Chat with Dealer
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Service Rating Terrible Service Department By ottadad on 08/27/14 04:36:58 PM PDT
Recommend this dealer? No

Absolutely HORRENDOUS service department. After buying a new Jetta from them and owning it for 2 months the trunk latch broke so I took it into customer service. After 2 and a half hours of me sitting in their lobby not knowing what was going on they finally came and got me, telling me it was all fi...
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Dealer Response

We apologize for your frustrating experience at our dealership. We want our customers to feel well taken care of and we hate knowing that you walked away feeling anything but satisfied. Please contact Shane Botelho, our Service Manager, at 801-714-2331.

All Comments (1)
Service Rating Amazing honest people! By ShannonThomas on 06/26/14 05:25:19 AM PDT
Recommend this dealer? Yes

Amazing honest people. Willing to help and take care of your needs.
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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating Best VW Service Bay Around! By westys_4_ever on 06/13/12 03:17:53 PM PDT
Recommend this dealer? Yes

I have owned 4 VW's and Ken Garff has serviced 2 of them. Every time, they do the job and the car comes back better than before. This last time, they got me a loaner car, a Jetta Sportwagen with 2,000 miles on it. There was zero hassle getting the car and the two service reps recognize me on sight....
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Service Rating Do your self a favor and never get your car serviced here By midwayisaac on 05/18/12 06:29:48 PM PDT
Recommend this dealer? No

I purchased a 2010 Jetta from Ken Garff Volkswagen in Orem a few months ago and have been let and shaken down ever since. It has been in for the same repair three times having the wheel bearings, the wheels and tires and finally a $12.00 clip that cost $170.00 to "diagnose" and install. Needless to ...
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Service Rating Terrible terrible service! DO NOT TAKE YOUR CAR HERE! By whitney211 on 07/23/08 12:00:00 AM PDT
Recommend this dealer? No

I live in a small town almost 3 hours away from the Orem dealership. There isn't a lube shop that is change the oil well in my town because VW need to have to oil vacuumed out. I have taken my 2002 passat to the Orem dealership twice now. The first time they "hit a pothole pulling into the wash bay"...
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