Ken Garff Nissan of Orem

I had to have my 16 month old car towed in because it refused to recognize my electronic keys. I called half way through the first day and they had not looked at it yet but said they would call. No call. I called the second day and was told a stearing collum lock would need to be ordered and would be in by thursday and they would call. No call. So Thursday afternoon I call and the part is not there yet but they will call when it is. No call. I call again and after being put on eternal hold twice I find someone who admits that the part didn't come and isn't available in the USA at this time. No date specified but they will check and call. No call. I have called several more times in the last three weeks, leaving messages but no one will call back. I did get Tim who still didn't know when the part will be available. My observations of the service shop are that it's a club. people walk in and out, stand around eating, laughing and visiting for hours at a time. I watched some of the service techs driving RC toy cars in the parking lot, jumping over the counter and generally having a good time, but not working. My neighbor then told me she bought a new car with a bad battery. Returning it for warrentee service the next day they blamed her for leaving something on and took two hours to replace the battery. Who knows how long I will be out a car, at least after having a fit I was offered a rental car.