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Pathetic Salespeople at Toyota dealership - Toyota of Lewisville
by asantheb on Sun Nov 18 19:33:04 PST 2007
My wife and I were all excited about buying a new midsize crossover/SUV. We did a lot of research on the internet and had really set our eyes on the Toyota Highlander. We live in a suburb of Dallas, and we scheduled an appointment at the Toyota at Lewisville. I was kind of excited at the prospect of buying a new crossover - but I must admit that i was quite disappointed with the sales people in the Toyota dealership here at Lewisville. I scheduled an appointment to test drive the Highlander. On the phone, I was greeted rather enthusiastically - so I was expecting a good experience. Little did i know what was in store for me. I was honest with the folks that I was not planning to buy that day but i was really interested in evaluating the Highlander. Firstly the salesguy who was supposed to show me the car was not interested at all...He sent me towards another salesguy. The first question out of this guys mouth was whether i could afford the $30,000 + highlander!!! i I found that question really insulting.. but decided to persist because i had driven half an hour to get to the dealership.. He then showed us a model of the Highlander on the floor. we looked at it - and then when I asked to do a test drive - his initial reaction was more like - oh no!! why a a test drive??.. I reminded him that I was in dealership because i had scheduled a test drive.. Finally we were allowed to test drive. When I asked for pricing - he just asked me to look on the internet.. That did it for me.. I did not like the Highlander because the space behind the 3rd row seat was inadequate.. Later that day, i went to a GMC dealership and looked at the Acadia... The sales guy was so polite that I am now much more inclined to take my dollars to GMC.. Have any of you guys had a similar experience at a Toyota dealership?
Finally Got my XLE
by dparler on Fri Oct 31 19:04:06 PST 2003
I appreciate all the help and advice I got from multiple Edmunds users through the last several months ... so here's my update. After ordering a Blue Mirage XLE on 5/20, negotiating for approx. $1000 off MSRP, I took delivery yesterday after a wait of 5 months and 10 days. I don't know if I or anyone could get the same deal today given supply and demand. The most frustrating element was the poor communication and lack of reliable information on the status of the order. With Toyota, they use an allocation system that is not a true "order" that is filled per se. Some of the delay was undoubtedly related to the gas tank recall, but ultimately we found out that after 5 months our "true" vehicle had not yet been made and the dealer essentially "swapped" an allocated XLE with one identical to what we wanted that was in the closest "port." (Seems like they could've done that 2 mos ago.) As far as advice for those with excessive waits (4 mos or more), I would recommend : 1. Calling 1-800 GOTOYOTA to complain. We got an additional "rebate" beyond the negotiated deal with the dealer, but only if we waited around and consummated the "order" with the original dealer. 2. Write or call the owner of the dealership. It was probably only beacause the dealer became 60% as frustrated as we were that they pursued a "swap" in their allotment. As far as getting a good deal, it SEEMS as though supply is just now starting to catch up with demand. The XLE appears to be have the greatest supply deficiency. I don't think people are gonna get really good deals of more than $1000 off MSRP until you can walk on a lot and there are eight sitting there to choose from , which may not happen for a while. But if you are "ordering" make sure you get everything in writing, have a purchase request signed by the manager with the total agreed upon price; and I'd suggest you have them note at the bottom a "projected" or estimated delivery date. To keep the costs down, I believe it helps to limit the options. We actually got the XLE instead of the Le because by the time you add on a power sliding door and a center console and something else, you're in the same ballpark. Some people have posted getting $2000 off MSRP, but it seems those are usually high-end with many expensive options added on. Finally, I think trade-ins cost you 15% or so (at least). Do the math here at Edmunds by figuring out your own (old) car's "trade-in value" vs. the "private party sale" and you'll see the difference. We printed out the Edmunds sticker on our old car with the options, mileage, etc listed and gave it to prospective buyers and showed them the difference between "third party pricing" and what they would pay at a dealer and I think it helped with the sale. And, in everything, as Steve says, focus on the out-the-door price. The dealer will try to add on everything from a processing fee to a handling charge, delivery charge, advertising charge, etc. Let them figure out how they're gonna divide all that up ... and make sure the out-the-door price (I negotiated as "everything except tax/tag/title") is the figure on the line AFTER their processing fee, and not BEFORE it. WE actually got a free set of carpeted floor mats because we had negotiated (in writing) the out-the door price and specified "no options" but, in fact, it looks like they don't make vans without the floor mats (it's been an option in every one I've seen) and so, we weren't paying any more than we agreed to. And oh, we love the van although the long wait has dulled our enthusiasm. "The mini-van with the maxi-wait." I'll post more over in the Reviews or 2004 column after we have more than 30 miles on it. Thanks, everybody. Happy shopping. (Sorry for the long post.)

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