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Atlanta, IL Toyota Car Consumer Discussions

Buying Experience and Lessons Learned
by consumer46 on Sun Jul 23 09:34:27 PDT 2006
The following is a brief summary of my buying experience of a silver -- fully loaded -- Camry Hybrid. I had the opportunity to visit ten dealerships in three states (GA, AZ, and MD) plus have internet discussions with dealerships in MI, Il, and VA. The approaches, comments, and levels of service varied widely. I placed orders at three dealerships. Two required a deposit of $500 (and did not process) and one of $1000 (and did process). One order was placed in March and two in early April. My local dealership (Sandy Springs Toyota) in Atlanta (from whom I had purchased 4 Toyotas in the last 4 years) was not interested in talking. As I later learned, the four dealerships (Marietta, Atlanta, Toyota Mall of GA, and Sandy Springs) in Atlanta all had the similar approaches! "We will sell our cars for the maximum possible." A loaded TCH was offered at anywhere from $1000 - $5000 above MSRP --not to mentioned the extras (most of little to no value) that came from their distributor in Florida. In Phoenix, I visited Wright Toyota. Though polite, the offer --MSRP + $3,500. The "closer", who offered the deal, looked and acted like a "closer". The salesman must have been the good cop and the "closer" the bad cop. Later the I was told by the salesman, let him "the closer" talk -- but don't budge -- he'll become more reasonable in time. In MD I dealt with two dealerships. Darcars of Silver Spring offered a fully loaded TCH(in April) for MSRP + $100 + $19 (temp tags to get me back to Ga) Tax and title would be paid by me when I return to GA. When the car arrived, I would fly to BWI. They would pick me up, and I would drive home. Down payment $1000 (which they took and processed). Bottom line -- no car ever appeared. It was to come in and be delivered in early June. As I was about to depart for MD, they called and said something happened to the car -- would I like to re-order. I said, "No, please refund my money." The next day (after figuring how to get to MD again) I called about the car. I was told it had been sold and was gone. After repeated calls and almost two weeks -- my $1000 was returned!!!! In March (after reading about the dealership in this forum) I ordered (over the internet) a silver -- fully loaded TCH -- from Fitzmall in Gaithersburg. The agreed price (in March) was MSRP + $19. (Deposit of $500 - which was never processed). At the time of my order, I was told to expect the car in the July to August time frame (They already had a list of 23 people wanting a TCH). Further, if you find a better deal in the meantime or someone else can come up with a car sooner -- feel free to take it. Your deposit will be refunded. Shortly after the debacle at Darcars, I heard from Fitzmall. The car I wanted was "in bound" -- soon to arrive in New Jersey. We settled on a delivery date. On 16 June, the salesman (super guy) delivered my car at Reagan National Airport in DC. We spent 15 minutes in seats in front of the Delta ticket counter -- completed all paperwork. Then we walked out to the parking garage -- looked over the car for another 15 minutes (yes, my salesman covered everything that needed to be done). He handed me all the paperwork and the FOB for the car. Then he handed me the parking ticket and $5 to depart. I paid MSRP + $19. That was it. When I returned to GA, I paid the fees for GA sales tax and tags. Learnings: 1. Do your shopping! 2. There are good dealers and sales persons. (Fitzmall and a person at Sandy Springs who did try to get the right price for me) 3. Look at the "out the door price". 4. Refuse to pay huge mark -ups. If everyone refuses, dealers will have to keep the cars on their lots forever or lower the price. In the end the customer does have the final say. 5. FITZMALL of Gaithersburg is the "gold standard" for dealerships. If you can get there to buy a car -- Go. The internet process is refined and the service is excellent. Even if you can't go there --check out their prices. They are a good reference for anyone buying a Toyota. They will be a good reference for a deal you may be working on with your local dealer. Remember -- "it's the "out the door" price that counts. As for my TCH -- GREAT. Gas mileage in Atlanta (35-36) and on the highway (38 - 40). Fitzmall did a great job on prep. The ride from DC to Atlanta was a real pleasure. My TCH replaced a 2005 Lexus ES330 -- which I sold myself in 3 days. I could not be happier. The blue glow of excellence is tough to beat!!!!!
My 2006 Limited deal in the Raleigh-Durham area (part 3)
by drquality on Sat Feb 04 12:45:54 PST 2006
And the Fitz experience confirmed it -- when the deal got messier, so to speak – locating the car, PPOs, hinting at a trade, etc. -- the sales force (er, the “consultants”) lost interest and the deal started to unravel. But if you are willing to buy a car under the conditions I listed above then I expect you will be pretty “satisfied” by a dealership on the “Cabinet” list. At minimum, consider getting a quote from them … it is probably not going to get too awfully much cheaper than what those lots will offer via phone/email on a cash basis. I called a number of them (across the US, not identifying my location) to help me get a fix on what the initial offer and dealer walkaway price might ought to be. They were good numbers for a place to start figuring from. Here’s the Cabinet’s List from the Toyota website, in ranked order: * Longo Toyota -- El Monte CA (LA metro area) * Toyota of Riverside -- Riverside CA (LA metro area) * Molle Toyota -- Kansas City KS * Ft. Myers Toyota -- Ft. Myers FL (Naples / Southwest Coast area) * Atlanta Toyota -- Duluth GA * Miller Toyota -- Manassas VA (DC metro area) * Beaman Toyota -- Nashville TN * Toyota of Puyallup -- Puyallup WA (Seattle-Tacoma metro area) * Libertyville Toyota -- Libertyville IL (North Chicagoland) * Maroone Toyota -- Davie FL (Ft. Lauderdale/Miami metro area) * Fitzgerald's Lakeforest Toyota -- Gaithersburg, MD (DC metro area) * Toyota of San Bernardino -- San Bernardino CA (LA metro area) I also took a stab at a number of the smaller, more rural dealerships in the area (on and off lot), but, generally speaking, I ran into a lot of highballing, sweatboxing, “come on down,” “bait and switch” attempts (there is a gob of markup/margin in the Southeast region Special Edition vehicle and one dealer tried to switch me into it at delivery … I walked) … and other such tactics that just wasted a lot of my time. So, looking back, I would recommend following tstrick320’s distance-bidding approach … after first checking ultra-high volume lots to make sure you have an idea of where the low bid ought be … and be sure to include some high and ultra-high volume dealerships if possible. Expect the best Limited deal to be about invoice plus $150 … unless it is the SE region, in which case it would be closer to invoice plus $850. If it is not an ultra-high volume lot … and the deal becomes more than a quick cash turnover (as with mine) your going to end up closer to invoice plus $1400 … the number toyodlr’s post suggests. Some other advice: If you cut a deal off-lot, and they don’t stick to the deal when you hit the lot, save yourself some time and frustration and just walk—the deal you thought you had was never there. Also, be clear that you are negotiating total delivered/OTD price, less only TTT, throughout your phoning/emailing/dealing/negotiating. It IS possible I left some money on the table along the way [Perhaps I might have priced in the SET fee when it was already built in elsewhere (though I think not, based on the digging I did) … or perhaps I shouldn’t be letting the dealer “off the hook” for the last $575 so easily and logically.] But I ended up with a dealership that could handle the PPOs hassle-free, and if I ended up with a dealership that I can trust in day-to-day dealings, that knows what it is doing in the shop and that remains customer-oriented throughout the ownership experience … well, it’s probably still a very good deal … for me. If you follow tstrick320’s distance bidding approach, and do some homework in advance to double-check the low bidder, you’ll probably “flush out of the brush” any extra monies I might have left behind and get your best deal. I dumped a lot of info in this post ... some of it took me a while to discover during the dealing ... in the hope that it shortens your learning curve and snags you your best deal. Happy hunting !!

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