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Allen Samuels East Texas Dodge Chrysler Jeep Ram Service Reviews

  • 3120 S Southwest Loop 323
  • Tyler, TX 75701 (map)
  • Chat with Dealer
Service Rating:

Dishonest service manager

Written by texcacom on 06/08/11 08:51:21 AM PDT
Recommend this dealer? No

I had a auto accident in my 2002 dodge ram, I wanted it fix right so I took it back to the dealership for repairs, They did the body work and said it was complete, I went to picked up my auto the had taken the engine apart the service manager claimed something was wrong with the motor that was not covered under insurance, he refused to tell me what was wrong that i could not believe he only would say it would cost 900.00 to fix it even after the insurance had paid 5000.00 plus my 500.00 deductable, and to top thing off he said they would charge me to put the motor back together after i refused to be a part of scam. One thing you dont do is take a hemi motor apart, I had a wrecker pickup up my truck motor still apart after taking it to several mechanic nobody could fix it beware of these con from allan samuel dodge, I ending purchasing a new ford down the road even though I love my dodge, DA office offered no help,law enforcement offered no help, Even my insurance co. for over 20 yrs could not hep I think these service managers at dealer ships are aware of this.


Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? No Did the dealership complete the work within the timeframe promised? No Did the dealership provide you with an accurate quote of the work to be performed? No Do you feel the price paid for service(s) was fair and appropriate? No Did the dealer honor all commitments made? No

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