Ryan Ford
Customer Reviews of Ryan Ford
Ford Explorer
byon 02/08/2024
Great experience with Ryan Ford in the purchase of our Ford Explorer. After requesting trade-in estimate online, we received a prompt follow-up call from sales manager. He was courteous and provided honest feedback on our trade-in vehicle and value. We purchased from salesman Mark 'Coach' Rios who was amazing. Extremely helpful throughout the sales process explaining financing options available to us. Received prompt follow-up inquiry from Coach after the sale checking if we had any questions or concerns about the vehicle. Overall, great experience at Ryan Ford!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Ford Explorer
byon 02/08/2024
Great experience with Ryan Ford in the purchase of our Ford Explorer. After requesting trade-in estimate online, we received a prompt follow-up call from sales manager. He was courteous and provided honest feedback on our trade-in vehicle and value. We purchased from salesman Mark 'Coach' Rios who was amazing. Extremely helpful throughout the sales process explaining financing options available to us. Received prompt follow-up inquiry from Coach after the sale checking if we had any questions or concerns about the vehicle. Overall, great experience at Ryan Ford!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Best Experience
byon 06/02/2022
After spending weeks trying to find and purchase a Honda, we were very disappointed with dealerships’ responses and how we were treated, even lied to. Therefore, we decided to take a different path and custom order a Ford Explorer. We were very fortunate that we found Ryan Ford because this dealership and their staff, including our salesman - Curtis Markland, was very responsive and forthright. We requested drive out prices from approximately 8 Ford dealerships, but Curtis was the first salesman to send us a worksheet and order preview with all the details/expenses, which included a drive out price. He also told us about any rebates and financing options. In addition, Curtis told us that if the incentives were better once the vehicle came in, then they would apply those. Once the Explorer came in, he called us in and I’m happy to say that no games were played. We met the Finance Manager, Westley, who was very informative and detailed. He never pressured us into anything we didn’t want. Everyone we met, including Jordan in accessories, was very helpful and a pleasure to speak with. Overall, our experience was great! We truly appreciate their honesty and responsiveness. Sharon and Joe
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Best dealership ever
byon 01/08/2022
I was in the auto industry for 7 years and this is the only place I will buy a Ford. They don't play games and everything is above board. If you are in the market and you don't give this dealership a shot you are probably going to cost yourself thousands of dollars. My salesman Curtis was really professional. Eric the Sales Director worked quickly to get me in and out. Marco did an excellent job explaining all my warranty options. Chancy the GM even called the Ford representative when my vehicle was delayed at the rail yard. What more could you ask for. Thank you guys!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Sabrena Torres is the BEST
byon 09/12/2020
I had such a great experience with Sabrena Torres at Ryan Ford!! Sabrena is the best sales person I have ever had. She works very hard to get you into the car that you want and is very honest and up front on what you can/cannot afford. The vehicle that I wanted with the options that I wanted was no in stock at Ryan, but Sabrena went on the hunt and found exactly what I wanted and had it brought in from another dealership. Sabrena and Ryan Ford also delivered the Explorer to my house at no extra charge. Eric and Chancy worked tirelessly to get me the approved with the best deal and rates. I will never go to another dealership or use a different salesperson again! Everyone at Ryan Ford was fantastic.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great experience
byon 08/17/2020
Scheduled oil change and state inspection. Appointment time was honored No Waiting, Friendly,professional,polite staff. Carlos had excellent service skills.Waiting area was clean, comfortable, and pleasant.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Amazing experience
byon 09/25/2019
Excellent service from top to bottom as soon as I walked in the door. I've bought two vehicles from them in 2 years I won't go anywhere else they worked extremely hard to get me the best deal.
Amazing Experiancec!
byon 06/06/2019
We worked with Lori Curtis on our purchase of a 2017 Used Ford Explorer and had an amazing experience. This dealership has a lot of transparency when it comes to car buying and I was extremely impressed with their ability to work with us and our hectic schedules. If you are in the surrounding areas, I highly recommend reaching out to explore your car buying needs- it is worth the drive from Houston! Plus, they have a super cute dealership dog that hangs out as the Ryan Ford Mascot (how cute!). I highly recommend the Ryan Ford Dealership and highly recommend working with Lori Curtis!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
See Travis when you visit
byon 02/16/2019
Travis was excellent at understanding the needs I was looking for and was able to meet all the requirements we discussed. He was very professional and patient as the Family and I discussed in further detail our options.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Ryan Ford is Awesome!
byon 01/14/2019
The whole crew at Ryan Ford was fantastic. Steve Fox was the salesperson I dealt with, and he was extremely reasonable, friendly, honest and transparent. It was a no-pressure sales process throughout. The other folks at Ryan Ford that helped from add-on equipment through the financial paperwork at the end was easy, efficient, friendly and professional. I had used their Service Dept in the past as well, and it was a great experience. All-in-all, this is a great dealership that I would recommend to anyone looking to buy or service a Ford.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Steve Fox and Ryan Ford team make maintaining our fleet easy!
byon 05/10/2018
At Tile Roofs of Texas we love Ryan Ford and the amazing customer service we receive from Steve Fox and the rest of the team! All of the trucks in our fleet are purchased from Ryan Ford and we have bought 2 new trucks in the past 5 months. The customer experience, from the ease of ordering, financing and the delivery of the trucks to our office is beyond compare.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Don't go anywhere else!
byon 05/07/2018
I have been buying my vehicles from Curtis since 1990. He has always been straight forward and never played games. I have followed him everywhere he has been. Why, because it never changes. I know he will give me a fair deal and take care of me if I have a problem. This is the third vehicle I have bought at Ryan Ford. If he leaves there I will follow him again. Thank you Curtis for making the experience, one less I have to stress over. Charley L.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Best customer service ever
byon 05/07/2018
I recently bought a car from Ryan Ford. My salesman Travis was perfect. He had answers for all my questions and got me a great deal. I will definitely recommend Ryan Ford to all my friends and family.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
Great Customer Service!
byon 03/19/2018
This was my first purchase at Ryan Ford and I was extremely happy with the product, delivery and customer service, from start to finish. Sabrena Torres went above and beyond, ensuring my truck was suited specifically to my expectations in a very timely and attentive fashion. Sabrena was consistently accessible throughout my buying experience, even following up with me after the sale, in an effort to guarantee I was completely satisfied. I have done business with a variety of dealerships over the years and following my purchase with Ryan Ford and Sabrena Torres, I will most definitely be returning to THIS dealership for my next vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great Experience!
byon 03/18/2018
It had been almost 13 years since I'd purchased my last car and I was dreading going through the process again. I didn't need to worry since I had an excellent experience with Ryan Ford! After exchanging emails with several dealers in the area and being told that the car that I wanted did not exist and would have to be ordered (anywhere from a 6 to 10 week wait), Curtis' extra efforts got me the exact car (color, options and all) I wanted 8 days after we exchanged our first email. I was in and out of the dealership in less than 30 minutes and absolutely LOVE my new car. Would certainly recommend Ryan Ford for a fair, straightforward and painless car buying experience!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Best car buying experience in my life!!
byon 03/16/2018
From start to finish we were treated like royalty by everyone at Ryan Ford. Sabrena Torres and the whole team went so far above and beyond to get our deals done. We came in skeptical of any deal being made and they got 2 vehicles done and we could not be happier! I would recommend this dealership to anyone. Hands down, fine group of folks there. They have gained life long customers!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Used truck purchase
byon 03/12/2018
My experience at Ryan Ford was a good one! Ive heard good things about the dealership and the staff from family and friends and I have always had good experiences with them. They sold me my 2015 F-150 and the overall buying experience and customer service was pleasant. Great facility and staff they have over there!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Purchase of 2017 Expedition
byon 01/04/2018
This is our 4th vehicle to purchase from Ryan Ford! Sabrena Torres has always taken care of us and her customer service is wonderful. She and the staff went above and beyond to make this transaction easy and quick. We highly recommend her and Ryan Ford for any of your Ford vehicle purchases.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Another great experience!
byon 11/11/2017
I have bought many vehicles from Curtis over the years. Every time it is a great experience. From the first call all the way thru finance. Finance gives me all my options and I choose what I want. It is not hidden and there are no surprises. I even got to meet the owner Ryan, who was working deals on a Saturday. How often does that happen. Take the drive and go to Ryan Ford. By from them once and you will be hooked. Thanks again Curtis for the great experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
a great buying experience for a change
byon 11/10/2017
During the truck shopping experience I got everything from an indifferent condescending attitude (and a phone hung up on me) to the great experience at Ryan Ford. By the time my wife and I got to Ryan Ford we weren't expecting very much and as a matter of fact we were getting burnt out on the whole truck shopping thing. You could sense the hunger for a sale in most dealers, kinda like a predator senses weakness in their prey - it's there on a subliminal level. My wife and I both had the same initial reaction to Nick - I like this guy; he's not like the rest of them. As I told Nick, he was the only one who offered to search around for what I wanted when it wasn't on the lot. He found a truck in Dallas and emailed that he would get it for me. That truck sold before I made a move and he searched around for another that met my specifications. Then my wife entered the equation and my basic work truck became a hybrid of my wants and hers, up a level (regular cab to super cab) but still not a luxury truck. We had just wasted all Nick's time and effort and were basically back at square one. By the time we were done, the truck I bought was not on the lot and was brought in from a Houston dealer. Nick handled this so calmly and professionally it was like this was an everyday thing. Nick was straight with me. Not the fake straight I encountered at other dealers (You know the kind. "I'm your buddy. We'll watch the game together once we get this business out of the way. I give all my friends a great deal.") I feel he was honest and my guard hairs didn't go up as soon as I shook hands with him. I am not the haggling kind of person. Give me the numbers, don't play games. Nick is either this way normally or sensed it, and we were on the same wavelength. When I walked out of there I felt like we had made a mutually agreeable transaction that was fair to both of us. When I got home and did my checking I saw that what I felt was a reality, and maybe even weighed in my favor. (I'm a number-cruncher type person so this was normal for me to verify things like that.) I have yet to find out about Ryan Ford as a dealership - how good is the service department, what is the follow-up like, that sort of stuff. If the rest of the staff come anywhere close to what we experienced with Nick we have a winner - it will be worth it to make the drive out to Sealy when we need to. Rest assured we will be giving Ryan Ford and especially Nick some positive remarks and referrals. I feel Nick restored my faith in an America where we could finalize a business transaction with a handshake and both parties would honor it.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Small-town dealership, big-town operation!
byon 10/02/2017
I confess, I am a tough buyer. Being an Aggie Engineer, and also very cost-conscious, I work the details and am relentless in finding what I want for the best value. I make businesses compete and do their homework - or move onto others. I ask the tough questions and expect honest and timely answers, no BS of sales pitches. I shopped across Texas for my new Ford F150 4X4 after my Hurricane Harvey loss. After a tough battle, Sabrena Torres with Ryan Ford won my business over dealerships from Houston, Dallas, San Antonio - all over the state! Sabrena was superb! Her 27 years of experience was evident to me from day one! Our deal was done over the phone, text and e-mail. I put her to the challenge with my truck specs and price, and she found the exact truck I wanted for the right price. Picking up the truck was icing on the cake. The truck was spotless, staged in an indoor runway that looked like it was made for F-16s rolling off the line. The new facility looked brand new and spotless. The dealership was very casual, with everything ready to get us out the door ASAP with our new truck. Colton Martin in Finance was also fantastic - no hard sell, just facts and figures with super financing options and warranty - and with a small-town personality. Lastly, it was sure nice to have their yellow lab making the rounds to play with my 7-yr. old daughter! Great people, great dealership! It was worth the drive from Houston!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Still not convinced.. but its growing on me.
byon 07/12/2017
The car I wanted was not sold after all. I was torn because although I liked it i was not thrilled about giving them my business after feeling yanked around several ways. GM (Chancey) called back - it had been his day off - I bought the car because of two words "I apologize". The Check engine light came on the next day, about par. Took it in Monday and it was taken care of - a bit longer in Service than I would like - understandable for an unplanned monday morning service call.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
1 Comments
1 Comments