Gillman Honda of Fort Bend

by Carlie on 09/04/2021

Whatever you do don’t give this place any type of “refundable” deposit they will take weeks to give it back to you (changing the excuse every time) also geez you get swarmed as soon as you pull up even if you have been there five days in a row … marissa the “manager” is very sketchy.. Personally wouldn’t trust her.. it’s very hard for her to take NO for an answer..I honestly wish my salesman would of left her out of it!! Lots of added addendums on the prices .. Umm… yea .. instead of waiting for me to make up my mind basically they tried to force me to buy a car which is my personal opinion on my experience there … The next dealership I went to had zero addendums added aaaaaaaand sold me my car at INVOICE price!!!!! It’s a 2020 with 14k miles 😁😁😁 never forget there’s always another car at another dealership…. never settle!!! (Edit: Also 2 people that I know of there have Covid and one of them is the manager and the salesman I was working with directly 😢 )

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by Shubhadeep on 06/11/2020

June 10, 2020 SALES VISIT - USED "Fishy business" - Shubhadeep I went here today to test drive a 2017 Honda HR-V, listed at $13921 on various websites. I felt nice about the car after driving, but the real drama just began afterwards. I was told that some odd $3500 will add to the listed price of $13921, as it is a certified pre-owned car and they did some service like tire change, etc. With that add on, the tax, title, registration all summed up to as much as $19000, which I felt is absolutely insane. First, if I am paying $19k, I can better buy a brand new one, why bother buying a used car? Second, why do they not list the full/real price on the advertisements? In these difficult situations with the pandemic and this hot weather, I drove with a friend almost 100miles from my place to test drive this car to discover that they have hidden charges amounting to an insane $6000. This is plain and simple harassment. It was a very frustrating experience and would like to make everyone aware of this. Absolutely not going here back again.

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by Honda Civic Si on 04/15/2020

Purchase experience went smooth, 4-4-20 I give credit to “Kutaiba” for the sales experience. I purchased a 2020 Honda Civic Si. I have had to come back three times after the purchase from the dealership. 4-8-20The first time was because I windows were not tinted correctly. By me saying not correctly I mean, the windows were not cleaned correctly when the tint was installed, also the cutting on the tint was not clean cut. You could also see that the roll of tint was banged up by the crinkles shown on the tint once it was installed on my car. Needless to say, the tint was “re done” but you can still see the crinkles from the tint and the rear window was still done incorrectly. When I picked up the vehicle from the tint replacement, my car was damaged and needed paint because the damage went all the way through the paint. At this point I’m giving the dealership a chance to prove themselves once again. I showed up today 4-13-20, spoke directly with GM Teno and he himself can tell you the job was done horribly. There was a puddle of over spray in the rear bumper, the buffing job had left swirl marks all over the passenger side, there was more over spray on the passenger door and from then I realized no one bothered to look over this job and make sure all of my issues were taken care of and I wouldn’t have to come back again, knowing this was my fourth time returning. I left the car to attempt once again to get another issue corrected. At this point if the vehicle is not done correctly I will leave the vehicle with the dealership, assure I get my down payment returned and continue my search somewhere else. Thank you Honda for the opportunity but I will not be held responsible to drive out with a fake smile on my face knowing I paid for a “new” vehicle that was spotless and now expected to leave with a damaged vehicle that has a sloppy paint job, you expect to come to the dealership and assume you get top notch service and not a mediocre “deal with it” attitude.

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by Laura in sales on 03/01/2020

Laura was great and very professional! They gave me what I wanted and made sure I was happy!

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by Matilda on 12/12/2019

Awesome service. Would recommend to all my family

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by Isac on 10/08/2018

Well everthing ... Patrick was very helpful find the perfect car for me

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