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Monument Chevrolet Service Reviews

  • 3940 Pasadena Fwy
  • Pasadena, TX 77503 (map)
  • Chat with Dealer
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Service Rating Monument Chevrolet is the model of Professionalism! By LSopchak on 10/29/14 09:33:02 AM PDT
Recommend this dealer? Yes

My person of contact is always Keith Clowers, whose professionalism is top of the line! Monument provides customer care and service just as it should be! Thanks!
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Dealer Response

Hi and thank for the positive feedback. We're very happy to hear that you were pleased with the professionalism of Keith, and he is a valuable member of our team, indeed. We are driven to offer great customer care and we strive to provide the best service expe... Read more

All Comments (1)
Service Rating had to pitch a fit to get service By carmenmvasquez on 08/02/14 07:17:48 PM PDT
Recommend this dealer? No

I purchased a new 2015 LTZ Tahoe, once I got it home, there were some issues with the vehicle. I contacted my sales guy, and let him know that I was bringing the car in along with some final paperwork, and that the car needed to be repaired and the oil changed at that time. Once I arrived I was told...
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Dealer Response

I would like to extend my deepest apology for your experience at our service department. It's important to us that we satisfy every customer and you actually really help us by bringing these inconsistencies to our attention. I am concerned about your visit and... Read more

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Service Rating Great Service from Monument Chevrolet and all the staff. By Djasonjr on 04/15/14 02:02:56 PM PDT
Recommend this dealer? Yes

I couldn't be happier with the service I receivied. From the Service Advisor to the Service Manager and his assistant. All very professional answering all the questions I had. I had a HORRIBLE experience with a previous dealership. I picked up my car and trailered it straight to Monument Chevrolet. ...
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Dealer Response

Thank you for writing about your visit with us. I am happy to hear that our staff was able to provide you with the professional, knowledgeable and outstanding customer service we strive to deliver to each of our guests. We would love to assist you again on you... Read more

All Comments (1)

Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating Work not completed By sgarner on 12/29/11 05:20:46 PM PST
Recommend this dealer? Yes

Body work quality good. After driving car home, next monring car would not start, battery was dead. Shop diagnosed something in electrical system was draining battery. Called and spoke with service manager, he said this problem was not caused by the wreck, although everything worked fine before the ...
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Service Rating Excellent customer service By joann_reyes74 on 02/16/10 12:00:00 AM PST
Recommend this dealer? No

Dear Monument Chevrolet, I am writing to bring to your attention an employee that you have working in your service department by the name of Erik. I have been a loyal Monument customer for the past 3 ½ yrs because of him. Although I have an extended warranty co pay that is cheaper at Carmax, I ...
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