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Trophy Nissan Service Reviews

  • 5031 N Galloway Ave
  • Mesquite, TX 75150 (map)
  • (888) 904-9003
  • Chat with Dealer
Service Rating:

Customer Service Friendly

Written by madashell1 on 08/03/07 12:00:00 AM PDT
Recommend this dealer? No

I can remember the day that i went to Trophy Nissan.. I was so happy and more happy after i found out that i got approved for my new 2007 Nissan Altima! Well i learned very quickly that it all went away very fast. Purchased my car in April of 07 and in May of 07 would begin the time i would have a fit because my brand new car isn't so brand new! Listed below are the problems and dates i've had with my brand new nissan! May 07 --- A/C compressor went out and had to be replaced May 07 ---- Roters on brakes had to be oiled and turned and whatever else May 07 ---Windshield wipers cleaned (not repaired) May 07 --- funny smell (as if my car was running hot) June 07 ---- Radiator hose replaced June 07 ---- Windshield wipers replaced April - Currently Remote to my car -- reprogrammed or replaced more than one occasion 6 to be exact and on last night it did it again.. would not allow me to open my car.. Each time i had to leave my car or stay for 5 hours plus.. The service is terrible.. after having the car serviced.. what suppose to be a carwash is a rinse.. the bird poop still there, the dirt still there.. Management in service don't return phone calls, scratches on my car after being serviced can't be explained.. I wish i had never purchased my car at Trophy.. I will NEVER PURCHASE ANOTHER NISSAN BECAUSE OF THIS BAD EXPERIENCE.. tried to ask for a New Car and i got the run around.. but I am also seeking legal assistance.. I think i have lemon.. and i can't sit on it..


Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? Not available Did the dealership complete the work within the timeframe promised? Not available Did the dealership provide you with an accurate quote of the work to be performed? Not available Do you feel the price paid for service(s) was fair and appropriate? Not available Did the dealer honor all commitments made? Not available

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