First Lexus ExperienceWritten by PAM88 on 04/08/13 02:52:43 AM UTC Go back to Sales reviews
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes
This was my first purchase from Lexus and from Alderson in Lubbock, TX. I had been shopping for a few weeks and there were many differentiators in my experience with Alderson. First since we don't live in Lubbock so we contacted them through the internet and received an immediate response with all the information we needed. Second, on arriving we were greeted by Al G. who was very knowledgeable, guided us through the selection process, was patient when I wanted to drive several models, identified what I needed, and demonstrated rather than telling me about benefits I had not identified in my research. Not once during our day there did we not know what was happening or what the next step was. When we returned from lunch, Al didn't rush out to the lot while we walked around and talked about the vehicles we were considering once again, rather he greeted us on the show room floor when we came inside. There was never any pressure to buy, the entire experience was about helping me make the right decision for my needs and ensuring I know everything about my vehicle and all the services associated with it. I drove away in my new vehicle with confidence I'd made the right decision on Make, Model, Dealer and that I had the Al, Rudy, Alderson and Lexus behind me when I needed them.