Automax Ford Service Reviews
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Automax Ford Service Reviews

  • 3301 E Central Texas Expy
  • Killeen, TX 76543 (map)
  • (888) 440-5143
  • Chat with Dealer

Service Reviews

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Service Rating Excellent Service By sgtsoule on 02/29/16 06:41:26 PM UTC
Recommend this dealer? Yes

Performed outstanding service in a timely manner. Satisfied customer
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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating WARNING! TERRIBLE SERVICE DEPT By blackjack12 on 12/08/11 06:36:42 PM UTC
Recommend this dealer? No

WARNING! WARNING! This Killeen service department staff are [violative content deleted]!. It took 2 1/2 days , with an appointment, to get a diagnosis done on my truck. The girls that answer the phone, service staff and service technicians do not know how to tell the truth. I am still waiting for th...
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Service Rating Third time not a charm By gaf4 on 08/21/11 06:23:11 PM UTC
Recommend this dealer? No

Took my car Hyundai in to get serviced on three different occasions for the same issue and have yet to fix the problem. Their answer is not to fix the problem but just replace parts and see if that takes care of it, not to mention that some of the parts they replaced were ridiculous and in no way co...
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Service Rating Don't buy a vehicle from this dealership By txtrbl on 06/06/10 07:00:00 AM UTC
Recommend this dealer? No

We purchased a new, 2010 Escape from Automax on May 12. We have owned the vehicle for three weeks and it has spent over a week in the service department. The problem not only is not fixed, service won't even acknowledge that it exists. Service at Automax Ford is an oxymoron. There is no such thing...
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Service Rating This can't be called By bblair48 on 05/19/10 07:00:00 AM UTC
Recommend this dealer? No

My tale of woe begins with two flat tires. The first time, it took Automax 3 days to fix it. They don't keep tires in stock for vehicles that they sell, you see. The second time, it was only 2 days, but I had to be out of town, so I was stuck renting a car. Once again, they didn't have a tire in...
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