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My wife and I both own Toyotas and love them. She has a 2001 Solara and I have a 2007 4Runner. My wife recently replaced the two rear tires on the Solara after experiencing a flat. The tires were purchased and mounted at a local tire center. The tire guy said that the tires had worn unevenly and the allignment should be checked. Apparently, their allignment machine was out of service. My wife explained that she was due for the 45,000 mile service and would have the Toyota dealer take a look. Yeah, I know she only drives about 5,000 miles a year. She took the car into the dealership for the scheduled service and the allignment check. After a few hours, the dealership called with a list of things that they found wrong with her car. The struts needed to be replaced, the brake fluid needed to be drained and replaced (possibly a bad master), the transmission fluid was dirty and needed to be flushed (who knows how much damage there may be there), and the total estimate was a little over $2200 not counting anything they might find once the repairs got started. She called me and asked what she should do. I told her to pay for the normal service charge but cancel anything else and tell the guy she would get a second opinion. She took the car to a couple of local mechanics and they both came back with the fluids were fine, the struts were good, and the allignment would be $59.95 and $79.95 respectively. She has since sent letters to Toyota (Don McGill) locally and to Toyota North America-California. The experience has soured both of us on this dealership. We will be driving approximately 30 miles further to get future Toyota service. This is a shame because Toyota has a great reputation, this is not good. I hope this helps you make up you mind about getting your vehicle serviced at this dealership.
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