AutoNation Ford Katy Service Reviews Dealerships
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AutoNation Ford Katy Service Reviews

  • 20777 Katy Fwy
  • Katy, TX 77450 (map)
  • (888) 826-0491
  • Chat with Dealer
  • Awarded in 2014, 2015
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Service Reviews

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Service Rating NEVER USE AUTONATION KATY FORD FOR ANYTHING By brdsmk on 05/27/15 10:05:24 AM PDT
Recommend this dealer? No

After buying 7 cars over the years from AutoNation Ford Katy and being a Loyal customer. I finally needed them to uphold a warranty issue with my 2015 F-250(15K mi). After reading numerous negative reviews on this dealers service dept and friends/family warning me, I still proceeded to have it towed...
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Service Rating awful customer service By VickiJames on 01/22/15 07:04:54 AM PST
Recommend this dealer? No

I won't ever take my car or truck there again. The service rep did not call to tell me when it was ready. It wasn't washed or cleaned inside like champion ford use to do. My hood was left open. My car had 2 new scratches. It was two days before I could find out it was ready. We phoned the rep - Mike...
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Service Rating NOT real mechanics! By imaluthier71 on 05/08/14 04:15:50 PM PDT
Recommend this dealer? No

My truck is a 2006 F150 with only 34000 miles on it. I started hearing a whirring noise from the rear axle, knowing it was possibly a bearing of some type? I take it in, explain to the service writer what I've been experiencing, left the vehicle and was on my way. A day or two later he called saying...
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Dealer Response

Hellok, thank you for your detailed review about your experiences at AutoNation Ford Katy. We strive to provide specialized service technicians, but it seems we fell short this time. We understand why you would be frustrated, as this isn't how we aim to run th... Read more

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Service Rating AutoNation Ford of Katy Texas Service Department - is HORRIBLE! BEWARE!!! By JohnDeRose on 01/11/14 01:33:17 PM PST
Recommend this dealer? No

AutoNation Ford of Katy Texas Service Department - is HORRIBLE! BEWARE!!! I took my Ford Edge (bought at this location) for a Friday 01/10/2013 0700 appointment. I left the car at 0707 (per their system), and waited for the van ride that was not scheduled to leave until 0730. Ford's "Promise date...
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Service Rating F-150 AC knob By mcarp1 on 10/02/13 05:59:20 AM PDT
Recommend this dealer? No

Service dept is one of the worst I've had to deal with. I had an immediate issue with the AC knob and it took over 6 days to repair. The dealership even forgot that they had my truck when I dropped it off to have it repaired.
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Dealer Response

Thank you for the feedback you provided. We strive to provide excellent speed of service to all our customers. The situation you described is not typical of our location. Please call our General Manager directly at (281) 305-8949 for ways we can work towards s... Read more

All Comments (1)
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