AutoNation Ford Katy Service Reviews
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AutoNation Ford Katy Service Reviews

  • 20777 Katy Fwy
  • Katy, TX 77450 (map)
  • (888) 490-5840
  • Chat with Dealer
  • Awarded in 2014, 2015, 2016
At AutoNation Ford Katy, shop online and reserve a vehicle for up to 48 hours with AutoNation Express. Every vehicle we sell is 100% RECALL-FREE and all pre-owned vehicles have a 3-day return policy.

Service Reviews

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Service Rating Get all service prices in writing before you turn your keys over! By Mocitytexan14 on 08/20/16 10:11:54 PM UTC
Recommend this dealer? No

Typical car dealership. Took my Ford explorer in for 30,000 mile service. was told it would cost one price. when I went to pick it up they said they misquoted the price and would be $35 more for the service and oh by the way there is an additional $40 shop fee, I want go back there unless 100% warra...
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Dealer Response

We appreciate you taking the time to respond. The staff at AutoNation Ford Katy take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (281) 305-8949. We hope to hear from ... Read more

All Comments (1)
Service Rating NEVER USE AUTONATION KATY FORD FOR ANYTHING By brdsmk on 05/27/15 05:05:24 PM UTC
Recommend this dealer? No

After buying 7 cars over the years from AutoNation Ford Katy and being a Loyal customer. I finally needed them to uphold a warranty issue with my 2015 F-250(15K mi). After reading numerous negative reviews on this dealers service dept and friends/family warning me, I still proceeded to have it towed...
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Service Rating awful customer service By VickiJames on 01/22/15 03:04:54 PM UTC
Recommend this dealer? No

I won't ever take my car or truck there again. The service rep did not call to tell me when it was ready. It wasn't washed or cleaned inside like champion ford use to do. My hood was left open. My car had 2 new scratches. It was two days before I could find out it was ready. We phoned the rep - Mike...
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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating NOT real mechanics! By imaluthier71 on 05/08/14 11:15:50 PM UTC
Recommend this dealer? No

My truck is a 2006 F150 with only 34000 miles on it. I started hearing a whirring noise from the rear axle, knowing it was possibly a bearing of some type? I take it in, explain to the service writer what I've been experiencing, left the vehicle and was on my way. A day or two later he called saying...
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Dealer Response

Hellok, thank you for your detailed review about your experiences at AutoNation Ford Katy. We strive to provide specialized service technicians, but it seems we fell short this time. We understand why you would be frustrated, as this isn't how we aim to run th... Read more

All Comments (1)
Service Rating AutoNation Ford of Katy Texas Service Department - is HORRIBLE! BEWARE!!! By JohnDeRose on 01/11/14 09:33:17 PM UTC
Recommend this dealer? No

AutoNation Ford of Katy Texas Service Department - is HORRIBLE! BEWARE!!! I took my Ford Edge (bought at this location) for a Friday 01/10/2013 0700 appointment. I left the car at 0707 (per their system), and waited for the van ride that was not scheduled to leave until 0730. Ford's "Promise date...
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