Customer Reviews of AutoNation Ford Katy
Mi nuevo Ford Escape 2024
byon 04/11/2024
Muy profesionales y atentos todos, especialmente Jeffrey que fue quien nos atendio en la compra del auto
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Mi nuevo Ford Escape 2024
byon 04/11/2024
Muy profesionales y atentos todos, especialmente Jeffrey que fue quien nos atendio en la compra del auto
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Worth the rrio
byon 04/02/2024
Great price, great truck, even got a good trade in value on my old truck. The sales and finance guys new their stuff Thank you Darrell and Jaime, the trip from Louisiana was worth it!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Purchase
byon 02/14/2024
I loved this ford in Katy! Y’all did not disappoint, I got what I wanted and yall took good care of my needs in this new SUV! Thank you Garret for all your help
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
New car
byon 01/31/2024
Friendly, and very knowledgeable
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2500 GMC
byon 01/04/2024
The dealership and parking lot was fairly small and the traffic was crazy so it was difficult to test drive the vehicle. Salesman was cool to work with, even though i paid cash financing took a long time. Before driving the vehicle out of the parking lot someone swiped the front fender and didn't say anything! Now I've have to find someone to fix it. BEWARE Look The Vehicle Over Before You Drive Off The Lot!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
Terrible experience with service here
byon 01/04/2024
Bought my 2023 Powerboost Hybrid Lariat at AutoNation Katy. It’s a $70k truck. It’s been 6 months now since I bought the truck. Too many issues w the truck since I got it. A terrible service just makes the problems worse. I called to schedule an appointments for repair before I bring my truck in. They asked me to describe the problem(s) during the calls and I told them what they are. When I bring the truck there, they asked to describe the problems again and then tell me to either leave the truck there for few days w/o a loaner car or schedule another appointment to bring it back. What’s the point of the first appointment? They have done this multiple times and I am sick and tired of this place. I don’t recommend buy cars or trucks at this dealer and have your cars service here. A recent problem didn’t even get fixed and they created another problem after I picked it up. Bery frustrated w this place.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
2023 F 150 XLT
byon 01/02/2024
wonderful experience was recommended from car pro to other dealership but end up with auto nation and the sales person was excellent provide me what i needed up front price and great service
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2023 F-150 OWNER
byon 12/13/2023
All went as promised and within the 1.5 hours quoted
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Regular Maintenance
byon 12/13/2023
Service was excellent, everyone was very helpful and prompt.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Ford edge 2024
byon 11/29/2023
Bought a ford edge 2024. The sales service was friendly. Good communication. Sales person Made it comfortable environment.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
First Car Experience
byon 11/29/2023
I want to give a shout out to Esteban Arze, amazing personality, answered every question honestly, and amazing customer service. 10/10 i would highly recommend specifially for my spanish only since he helped out my dad just perfectly.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Mustang camera recall
byon 11/29/2023
AutoNation Ford in Katy, Texas did an outstanding job on this recall. Quick and easy.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Tired of this place.
byon 11/16/2023
My car went in because the engine light was on. They told us it was fixed we left and not even the next day and the engine light IS ON AGAIN.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Trustworthy to bring F150 to for Service
byon 11/15/2023
2nd time I used Autonation Ford Katy for service work. Went out of my way to take my vehicle to them (there are 3 dealerships that are closer) due to the service from first visit. Major service transmission overhaul, they got it done in reasonable amount of time. Service advisor Buddy/William was good to work with.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
T350 Transit Buyer
byon 11/07/2023
Great experience, all hose we delt with were great help.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Experience
byon 10/26/2023
Roman was an amazing sales person and the buying process was super easy. AutoNation did a great job making what is normally a very painful experience very smooth.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Owner
byon 10/26/2023
Very pleasant, work done in timely manner.. honored my warranty.. no hassles. I've had it in before and they fixed issues everytime.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Discrimination and bad treatment.
byon 10/23/2023
I was there on Saturday for an oil change. The guy who receives my car asks me if I prefer someone who speaks Spanish. I answer yes and he directs me to the counter with “Daniel”, who was with another customer. I wait and when he finishes he continues with some papers without looking up. After a while he asks me in English if I need anything. I answer in Spanish after saying hello that I want to do an oil change, I answer in Spanish that yes and he asks me again in English for the phone number that I give him in Spanish and he corrects me in English. I tell him to wait and I go to the entrance to ask for someone who speaks Spanish. The supervisor comes in with me and tells Mr. Daniel that he should attend to me in Spanish, to which he responds, that I assumed that he spoke Spanish. From then on all the treatment was very rude and not at all friendly as befits someone who works with the public. I agree that English is spoken in this country, but in that same place my husband and I have bought 4 cars, 3 of them 0 miles for our family. And at that time we were attended to in Spanish, the language has never been a problem.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Prompt, pleasant & informative service
byon 10/20/2023
Service was very prompt, technicians were pleasant and they took the time to keep me informed of status. They also explained problems so I understood them. A ride was scheduled for me before I even knew I might need one enabling less wait time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Review of my service appointment
byon 10/12/2023
I am satisfied with the appointment procedure and the time invested with AutoNation Ford Katy.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Richard Roberts
byon 10/09/2023
Quick and easy. Was able to get in and out had my own financing and Robert didn't try to up sale me after I told him that I wasn't buying anything other then the car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments