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Metro Volkswagen Service Reviews

  • 2035 W Airport Fwy
  • Irving, TX 75062 (map)
  • (877) 646-1711
  • Chat with Dealer
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Older Reviews (over 2 years old)

This dealer does not have any current reviews. The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating Watch your vehicle like a hawk! By dontbuyaford3 on 06/04/11 09:15:02 AM PDT
Recommend this dealer? No

Can you make it any lower than one star? Took my VW Rabbit in for a service and oil change. Someone dented the drivers door. Obvious that the wind caught the door and slammed it against a railing. Service department disavowed any knowledge (of course!) and the dealership refused to correct the issu...
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Dealer Response

We are so sorry to hear that your experience with our dealership was a negative one. We strive for excellent customer service before, during and after the time of purchase. We apologize for any inconvenience this experience has caused you. If there is anything... Read more

All Comments (1)
Service Rating Going over and above. By tricklic on 10/28/10 12:00:00 AM PDT
Recommend this dealer? No

Everyone I have ever dealt with at Metro V.W. have always been ready to go over and above the call of duty...even with a difficult customer like me. The last time I was in was actually a multiple day visit and my service adjuster was wonderful and he really took the time to explain what they were d...
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Service Rating Once Again a Great Job By whitneyy on 10/25/10 12:00:00 AM PDT
Recommend this dealer? Yes

Once again, the service was great, as they took the time to listen to my needs and answered questions I had about other services offered. They finished in a timely fashion and gave discounts and even made me aware that I could come by anytime and get a free car wash! It was a bit hard to schedule ...
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Service Rating Great Service, work well done, acceptable prices By vw609 on 09/27/10 12:00:00 AM PDT
Recommend this dealer? Yes

We currently own our second Volkswagen purchased from Metro. I will definitely buy there again. So far, the only pit stops necessary were for the regular service. Making an appointment is easy, all service appointments were completed promptly. Our car was recently due for an oil change and I decided...
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Service Rating 7 Years Loyal By cchapel on 08/31/10 12:00:00 AM PDT
Recommend this dealer? No

I've been going to Metro service for 7 years now... as long as I've had my VW. The service has been consistently great. I always get my car returned to me before the estimated time and the cost estimate is spot on or I end up paying less. I went to Park Cities VW once and I will never go back. Yo...
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