West Point Buick GMC Service Reviews Dealerships
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West Point Buick GMC Service Reviews

  • 16835 Katy Fwy
  • Houston, TX 77094 (map)
  • Chat with Dealer
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Service Reviews

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Service Rating Seat Holddown Recall By KatyDriller on 06/12/15 12:46:53 PM PDT
Recommend this dealer? Yes

I have already sent there. I think one that could be improved was they seemed surprised that I had an appointment and asked if I could re-schedule. I told them I booked online. They looked it up and found the appointment. There seems to a little disconnect with online appointment. However, they g...
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Comments (1)
Service Rating Excellent service all the way through By kparrent1 on 06/11/15 10:04:16 AM PDT
Recommend this dealer? Yes

I came in early on a Saturday morning and met by Glen. Glen was phenomenal in his service. As soon as I pulled up he recognized it as an internal engine noise, and worked with me to get me an appointment and a loaner vehicle as soon as possible. I arrived at 7 am the following Monday and the work...
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Comments (1)
Service Rating First complimentary service By dlbucklin on 05/30/15 09:32:46 AM PDT
Recommend this dealer? Yes

The associate was great at communicating exactly what the service entailed. He also advised me of a crack in my windshield, as well as a recent recall which I was not aware of. The recall work was accomplished during the visit. Regarding the customer lounge, the TV was way too loud but I couldn't fi...
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Dealer Response

We are pleased to hear that you had an excellent experience with our team. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. Best regards, Adan Ortiz | (281) 579-4300

All Comments (1)
Service Rating Fast Work By PKChappell on 05/28/15 05:25:12 PM PDT
Recommend this dealer? Yes

I was greeted promptly and my car was serviced just as quick. Yes, I did make an appointment ahead of time. Was out within an hour for oil change and tire rotation. Even got a quick car wash!
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Service Rating oil change By DonaldDu on 05/28/15 11:35:14 AM PDT
Recommend this dealer? Yes

Staff was helpful. Estimate on time to complete service was less than experienced (estimate 1 hour+, reality 2+). They washed my car with asking which was great. Pricing menu is a little weird. $40 for inspection, oil change and tire rotation. $80 for just oil change (synthetic) but no mention o...
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