West Point Buick GMC Service Reviews Dealerships
Print | Edit this listing

West Point Buick GMC Service Reviews

  • 16835 Katy Fwy
  • Houston, TX 77094 (map)
  • Chat with Dealer
ADVERTISEMENT

Service Reviews

Sort By:
Service Rating Outstanding Service! By Dlee27 on 04/27/15 10:06:10 AM PDT
Recommend this dealer? Yes

I arrived at the dealership at 6:15 AM knowing it did not open untill 7:00 AM. However, the service director was in the building noticed me waiting and come directly out got my paper work started, put me in a loaner vehicle and I was back on the road in 20 mins. This just blew me away! The service h...
Read the full review

Service Rating Service experience By Nanci_M on 04/22/15 08:16:12 AM PDT
Recommend this dealer? Yes

Leland and the rest of the service department were super helpful and friendly. I was very pleased with everything and will definitely be back again!
Read the full review

Dealer Response

Nanci, thank you for leaving us your review. We are happy to hear that you were pleased with the service you received from Leland and the team. If there is anything more that we can do please come back and see us again. Take care! Kind regards, Adan Ortiz ... Read more

All Comments (1)
Service Rating Good work By Fr_Makowski on 04/01/15 09:50:07 AM PDT
Recommend this dealer? Yes

The service writer did a good job, the car was washed and the service was done in an expeditious manner.
Read the full review

Dealer Response

Thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business. We always look forward to working... Read more

All Comments (1)
Service Rating Service Review By vwilson2015 on 03/12/15 10:51:50 AM PDT
Recommend this dealer? Yes

The repair of a tire was not reported to the maintenance director ahead of being repaired, so they did not charge me for the service, very fair!
Read the full review

Dealer Response

Thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance w... Read more

All Comments (1)
Service Rating West Point Goes Beyond In Their Service Dept! By wtojr44 on 02/25/15 01:31:58 PM PST
Recommend this dealer? Yes

Bill in service does an excellent job. What I especially appreciate is that he calls daily just to give me an update. This is a great value on top of all of the other great things WestPoint does for us.
Read the full review

Dealer Response

We are truly grateful for this awesome review! We are thrilled that Bill was able to take care of you. He is a great asset to our team and we appreciate him providing you with the service that you deserve. Thank you again and we look forward to the opportunity... Read more

All Comments (1)
ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT
Have a question? We're here to help!
Chat*
Chat online with us
Email
Email us at help@edmunds.com
*Available daily 8AM-5PM Pacific
Phone*
Call us at 855-782-4711
SMS*
Text us at ED411