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West Point Buick GMC Sales Reviews

  • 16835 Katy Fwy
  • Houston, TX 77094 (map)
  • Chat with Dealer
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Sales Rating Excellent customer service! Written by sandisnead on 09/10/14 07:13:50 AM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

Keith, Rueben and Randy are absolutely wonderful, they go beyond all your expectations to make purchasing the car that you want, a reality. Best dealership, bar none. The only dealership I will ever deal with, excellent customer experience, and wonderful gentlemen to work with. Thank you for everyth...
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Dealer Response

Congratulations on your new vehicle and thank you for putting your trust in West Point Buick GMC! Our teams from both the sales and service departments had a pleasure assisting you and are grateful for the 5-star review. We are committed to providing excellent... Read more

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Sales Rating My New 2013 2500 Written by West_Oaks on 08/09/14 05:35:20 AM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

When I first drove up to the dealer I was met by Nate " Daddy of Triplets". Yeah that's his name on the business card. Anyhow, Nate worked on getting me the deal that I needed and he didn't give me the run around and the back and forth that is so expected in a dealership experience. He was very know...
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Dealer Response

Hi Myles and thanks for your kind words! We appreciate Nate as well as the rest of our staff and we are thrilled that they have taken care of you and accommodated your needs. We strive to keep our guests satisfied and we're very happy to hear that this was ach... Read more

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Sales Rating Do not buy from these guys Written by spuds4 on 07/29/14 06:18:27 AM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

I would never recommend this dealership to anyone. At West Point Buick GMC, customer satisfaction is a foreign concept. I found the car I wanted and drove it off their "pre-owned" lot the same day. Everything was fine except the car had only one key. The Used Car Manager assured me that they would g...
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Dealer Response

John, we appreciate your feedback as it helps us to grow as a dealership. We work hard to make sure our guests have a wonderful experience and apologize if some aspects of your prior visit with us have not been up to your expectations. Adan Ortiz (281) 579-4... Read more

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Sales Rating Awesome Car Buying Experience Written by Laura_July1973 on 06/30/14 03:45:21 PM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

Jose L. was our sales person and he was Awesome ! He made buying our new Suv seamless and fun , and their finance director Randy was very helpful in helping us to decide witch route to go with our financing. The dealership is new and very modern inside , every one walking around was very polite and ...
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Dealer Response

Hello Laura, and thank you for your kind words! Jose, Randy and the rest of our team are great assets and we appreciate them for giving you that comfort during your experience! We thank you again and we look forward to servicing you again in the future! Adan ... Read more

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Sales Rating Great Service Written by sims99 on 06/25/14 09:52:55 AM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

Easy, painless and efficient. First time buying a car in this country and it was not as daunting as I anticipated due to the great service I received. Thank you!
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Dealer Response

Thank you for writing this fantastic review! It is of utmost importance that our guests leave our dealership confident that they made the right decision. I am happy to hear about your positive experience with us. If you have any further needs, do not hesitate ... Read more

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