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Russell & Smith Mazda Service Reviews

  • 3440 South Loop W
  • Houston, TX 77025 (map)
  • (877) 283-8164
  • Chat with Dealer
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Service Rating DO NOT LIVE YOUR CAR HERE!!!!! By jasminka on 08/27/12 06:45:19 AM PDT
Recommend this dealer? No

I have to return my car three time at this place!!!!They did not do good job at all ....black spot showing under painting color....they keep car forever...TO THE END THEY ADD SIGN OF MAZDA ON MY CAR WRONG WAY ...RIDICULOUS!!!!!DO NOT LIVE YOUR CAR HERE!!!!!!
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Dealer Response

On behalf of the entire team at Russell & Smith Mazda, I would like to apologize for your experience. This level of customer service is unacceptable for our standards. We would like to further understand what happened so that we may prevent it from ever occurr... Read more

All Comments (1)

Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating Nice, Not Knowledgeable By nomomazda on 11/16/11 09:01:39 AM PST
Recommend this dealer? No

I take my 2010 Mazda 3 GT to Russell & Smith for routine maintenance because it is convenient to my office. On September 10, 2011, Alfred, the service tech gave my tires a "Good" rating, which by R&S's terms means that there was 50% or more of the wear/tread reamining. Today, two months and five tho...
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Dealer Response

On behalf of Russell & Smith Mazda, please let me offer my apologies for this incident. Customer service is a top priority among our staff, and we always aim to keep our customers happy. We would like to invite you to contact us so we can better understand the... Read more

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Service Rating Poor service go some place else By mazdafan78 on 10/05/09 12:00:00 AM PDT
Recommend this dealer? No

My wife has had a few issues with her 2006 Tribute after getting rear ended. She took her Tribute up to Russell & Smith to get the vehicle repaired. She was out a vehicle for 3 days while they painted a bumber and put a step plate on. When my wife got her Tribute back the bumper was pealing and the ...
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Service Rating So Bad By pas2626 on 09/12/08 12:00:00 AM PDT
Recommend this dealer? No

They are under new management, so maybe this has improved. Main issues were things not fixed right the first time, several returns, had to miss a day of work!! because of their do overs and when I complained I got the cold shoulder, even when I took my complaint to the service manager (outright rude...
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