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Russell & Smith Mazda Sales Reviews

  • 3440 South Loop W
  • Houston, TX 77025 (map)
  • (877) 283-8164
  • Chat with Dealer
Sales Rating:

The old reviews are very old--- RS Mazda GREAT Dealer experience

Written by mazdamax2 on 08/12/13 10:43:57 PM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

My wife and I were in the market for a new vehicle. We buy all of vehicles through the Internet. The Internet sales manager, Sutoyo, contacted me via email within a few hours after my initial inquiry through the Mazda site. At least 4 other dealers did too, but there was something different about Sutoyo's as it seemed like a real sincere reply. We test drove a CX-5 and Mazada3 5-door and preferred the CX-5, even over the Honda CR-V and Toyota RAV4. Sutoyo pledged to get a vehicle for us within a few days. When we decided (a day later) all business was conducted through email in a very quick and responsive manner. We had a great quote on the purchase and drive out price at another dealer, which I sent to Sutoyo. He beat the price significantly. Timeline was test drive on Thursday, quote via email on Friday, car delivered on Monday. It was the precise color, trim level, and had the Bose/moonroof option, which is what we wanted to purchase. I honestly thought that the price was so low because of some catch for hidden charges when we went in for financing. Nope it was all legitimate. In fact, the finance manager, Edgar, was able to get us 0.9% APR for 60 months. We were not pressured to purchase extra warranties or any other options. WE walked in with a quoted price that was honored to the penny. All in all it was the BEST new car purchasing experiences we have ever had. Do not read the old reviews on this dealership and think they are relevant. After all, it is 2013 and some of them are from 2008. Now we own a 2014 Sky Blue Mica Mazda CX-5 in the Touring trim with an upgraded stereo system and moonroof. If you are in the market for a new Mazda, this is the only dealership to purchase from.


Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not applicable Did the dealer honor all commitments made? Yes

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