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Russell & Smith Honda Sales Reviews

  • 2900 S Loop W
  • Houston, TX 77054 (map)
  • (866) 761-5953
  • Chat with Dealer
Sales Rating:

INTERNET SALESMEN ARE THE BEST

Written by snuke on 06/06/12 01:06:17 PM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

I am a female over 50 yrs. of age. So, I have had quite a few experiences buying cars in my life time. However, with the internet and websites like edmunds.com, the car buying process has become easier. I knew the Honda model and color of the SUV I wanted but I discovered very few dealers had it in stock. During the shopping process, I came across salesmen at dealerships that I feel, attempted to take advantage of me being a female. One salesman had a different model in stock but told me it was the one I wanted with the hopes that if I test drove it, I might still settle. Others tried to convince me to choose a different model or color. But, Mr. Leber and Mr. Huddleston at Russell and Smith Honda, the internet salesmen, became my saviors. I completed a questionnaire while on a car website and Mr. Leber immediately responded with a drive-out price for the vehicle. No other salesman did this. The SUV I wanted was not in stock but a shipment with my choice was to arrive within 2-weeks. I wrote a check as a promise deposit to hold the SUV when it arrived to prevent it from being sold to anyone else. The SUV arrived when promised and the car buying process went very smoothly because Mr. Huddleston and Mr. Leber stuck to their original drive-out quotes. Their quotes were the lowest I had come across. There was no haggling and neither attempted to get me to purchase other add-ons. So, if anyone out there is interested in buying a Honda, please see Fred Leber and/or Ray Huddleston, the internet salemen at Russell and Smith Honda in Houston, Texas. They are the g-r-e-a-s-t-e-s-t!!!!!!!


Dealership Experience

How quickly did the dealer respond to your email inquiries? Less than 1 hour While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Yes Did the dealer honor all commitments made? Yes

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Thank you so much for taking the time to write such an excellent review. Providing our customers with the highest levels of customer service possible as well as a pleasant and easygoing experience when they come to Russell & Smith Honda and we’re glad Ray and Fred were able to achieve this. I know it will put a huge smile on their faces when they hear about the kind words you left in your review. We truly appreciate you choosing Russell & Smith Honda for your automotive needs and we are always here to help so please don’t hesitate to let us know if you have any questions. Congratulations on your purchase and don’t forget to find us on Facebook and Twitter for monthly service specials and coupons! Sincerely, Katie Smith – Internet Manager ksmith@russellsmith.com

  • By rshonda
  • on 06/12/2012
  • 05:38:42 PM PDT
  • (dealer response)
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